Apple Watch gen1 back came off

Discussion in 'Apple Watch' started by DotCom2, Sep 28, 2017.

  1. DotCom2 macrumors 68040

    Joined:
    Feb 22, 2009
    #1
    The back of my Apple Watch gen 1 came off as I took it off the charger. I pushed it back on but it happened again. Obviously it's out of warranty. I heard Apple has extended the warranty because it's a known issue. Does anyone know who I contact at Apple about this?
    Also, I don't have the receipt because it was given to me as a gift. Is this a problem?
     
  2. moptart, Sep 28, 2017
    Last edited: Sep 28, 2017

    moptart macrumors member

    Joined:
    Jul 24, 2010
    #2
    This happened to my gen 1 a few months shy of 2 years. I made an appointment at the Genius Bar and the apple associate asked me if I had gotten it wet or pried off the back! Ultimately he sent it in for “repair” and I was sent a new generation 1 as replacement.
     
  3. jbizzybeetle macrumors 6502a

    Joined:
    Mar 9, 2015
    #3
    me too. sending old one in apple supplied box. support recognized the one year extension. expect replacement SS S0.
     
  4. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    You should be covered entirely due to a defect with the adhesive and other conditions.

    https://9to5mac.com/2017/07/11/apple-watch-back-cover-come-off-applecare/amp/
     

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3 September 28, 2017