Apple Watch gen1 back came off

Discussion in 'Apple Watch' started by DotCom2, Sep 28, 2017.

  1. DotCom2 macrumors 68040

    Feb 22, 2009
    The back of my Apple Watch gen 1 came off as I took it off the charger. I pushed it back on but it happened again. Obviously it's out of warranty. I heard Apple has extended the warranty because it's a known issue. Does anyone know who I contact at Apple about this?
    Also, I don't have the receipt because it was given to me as a gift. Is this a problem?
  2. moptart, Sep 28, 2017
    Last edited: Sep 28, 2017

    moptart macrumors member

    Jul 24, 2010
    This happened to my gen 1 a few months shy of 2 years. I made an appointment at the Genius Bar and the apple associate asked me if I had gotten it wet or pried off the back! Ultimately he sent it in for “repair” and I was sent a new generation 1 as replacement.
  3. jbizzybeetle macrumors 6502a

    Mar 9, 2015
    me too. sending old one in apple supplied box. support recognized the one year extension. expect replacement SS S0.
  4. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    You should be covered entirely due to a defect with the adhesive and other conditions.

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3 September 28, 2017