Apple Watch Genius Bar Appointment - Wonderful!

Discussion in 'Apple Watch' started by Spink10, Sep 28, 2015.

  1. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #1
    This morning I was attempting to remove my Milanese Loop from my :apple: Watch. However, one end was not coming off. Finally after about 5 minutes I was able to remove it. But when I tried to put it back on it would get stuck. So I decided to schedule a Genius Bar appointment for the afternoon.

    I arrived at the Genius Bar appointment and was assigned to a Genius (Ive seen him several times before). He looked at the Watch with a magnified glass and couldn't see anything wrong. He agreed it was the Watch and not the band. He said he noticed a small blemish near the center where the band locks in. He setup a replacement because they did not have any in stock. I would need to pick it up later from the Apple Store. I inquired about having it shipped to my house. He informed me I would need to call AppleCare to set that up. Bummer. I really wanted it today. So I decided to reason with him about getting a replacement today.

    I asked if my replacement would come in a generic box. He said it would. I explained how I wanted the serial # on the Watch and box to match if I ever sold the Watch. (I brought all the original stuff including shipping box with me). I also explained how I wanted a new Watch because this was a manufacture mistake and wanted an :apple: Watch I knew was new. Also explained I didn't want to call AppleCare nor did I want to take another 1+ hours to drive to the Apple Store. I asked if a manager would ever make an exception or if I would need to go to "war" with AppleCare over the phone. Saying all this with a smile and joking all along the way. He said, "They won't give you a new watch". I appreciated his honesty. Waited a few minutes then asked if he didn't mind if I spoke to a manager about a possible exception.

    5 minutes went by and he returned without a manager. He told me, "I think we can do this." 5 minutes later he was back with a sales associate who then checked me out with my brand new 42MM Milenese Loop :apple: Watch. Even got a $1.76 refund because the sales tax in the county is different from the county it was originally shipped to. Bonus, the warranty for my new :apple: Watch started today instead of April 24th 2015 (Launch Day). So basically got another 5 months warranty and the option again to purchase AppleCare. I told Scott he did a good job and I'm sure he did some work behind the scene to get the approval.

    Thanks Scott! Thanks :apple:
     
  2. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    FYI: I get the same $$$ whenever I sell my year-old iPhone regardless of whether or not the unit and box match in serial #. It's not something that the vast majority of buyers care about.
     
  3. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #3
    My Apple watch is @ the genius bar now being sent out for repair for a busted speaker? I hope they don't fix it and just give me a new one.
     
  4. Spink10 thread starter macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #4
    Did they give you a temporary one?
     
  5. Armen, Sep 28, 2015
    Last edited: Sep 28, 2015

    Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #5
    I'm actually upset. My last apple watch had a defect and they overnighted me a new one and I sent mine back.

    This time around not only did the store not give me a temporary one, they handed me back my bands and sent me off with no instructions. I had to dig for an e-mail and locate the repair number to see where it is at.
     
  6. Apollonian macrumors 6502a

    Apollonian

    Joined:
    May 10, 2010
    #6
    Are they replacing the watch AND band for everyone? I used an Applecare+ claim and they only replaced the watch itself, not my link band.
     
  7. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #7
    This is really no different from them replacing a defective iPhone but not the accessories (cable, charging brick, earphones) if they're not defective. If, however, your band becomes defective then they'll of course replace that.
     
  8. Brien macrumors 68020

    Brien

    Joined:
    Aug 11, 2008
    #8
    Glad Apple took care of you... they usually do (although sometimes I've had to put up a fight).
     
  9. fox1401 macrumors regular

    fox1401

    Joined:
    Sep 8, 2015
    #9
    Good for you. In Hong Kong, they just brush you off. Last time when I tried to report the rear logo damage and see what they'll do at the Genius Bar, they told me similar cases happen but there is nothing they could do because it affects only the appearance. They even told me that making an official report won't make any difference and suggested me making a feedback at the official website. I didn't have time to argue with them so I just left disappointed.
     
  10. JT2002TJ macrumors 6502a

    Joined:
    Nov 7, 2013
    #10
    When I turned my watch in, they only took the watch and made me take the band with me. The replacement I got was new, but it was just the watch, in an apple box with the serial number and stuff on it. I brought my band with me to the store to pick it up.
     

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