Apple Watch How many times can you return apple product within your 14 days

fitgirl

macrumors 6502
Original poster
Oct 25, 2013
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Crazy question but I've noticed that some ppl end up returning either an Apple Watch or iPhone more then once within their 14 days, does apple limit the amount of times you can return something even though your within the 14 day return period?
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
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Crazy question but I've noticed that some ppl end up returning either an Apple Watch or iPhone more then once within their 14 days, does apple limit the amount of times you can return something even though your within the 14 day return period?
There is no official answer and That can also be dependent on what you're returning the item for. However, Apple does have the ability to 'Flag' the customer in their system based on the returns and how many times.
 
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KeanosMagicHat

macrumors 65816
May 18, 2012
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I've never heard of this flag system, but surely that only applies if someone consistently returns devices that have nothing wrong with them and/or were not misrepresented (feature wise)?
 

geoff5093

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Sep 16, 2014
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Dover, NH
Do you mean if someone buys a product, returns it, then buys another one and returns it again? Because you can only return an item once. How do you return something a 2nd time if it's already been returned?
 
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Tom G.

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Jun 16, 2009
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I've never returned anything within the 14 days, and have heard from time to time of a supposed limit that exists, but have never remember seeing anything that actually proves that such a limit exists in reality. There were some posts that show up at the release of certain iPhones that concerned the chips in the phones. These posts were of people who returned phone after phone trying to get one with the supposed "better or faster" chips. But even in these I did not see anyone state that they had reached any limit or were "black flagged." I suppose that if you really made yourself a royal pain in the maximus gutimus then they would find a way to stop serving you.
 

Newtons Apple

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Interesting - it wouldn't be legal in many countries if the products being returned were either faulty or were not working as advertised.
It is alive and well in America. As it should be. These are business owners who get abused by a small number of customers. They have a right, with in the law, to protect themselves from crazy customers.
 

Xenden

macrumors regular
Jun 14, 2013
182
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Rio Rancho, NM
It is alive and well in America. As it should be. These are business owners who get abused by a small number of customers. They have a right, with in the law, to protect themselves from crazy customers.
Yes, I’m sure the projected first trillion dollar company is being victimized.

Apple has a return policy. So long as a customer stays within the policy guidelines, I’m not sure Apple can say too much.
 

Tsuchiya

macrumors 68020
Jun 7, 2008
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Interesting - it wouldn't be legal in many countries if the products being returned were either faulty or were not working as advertised.
I don't believe they would refuse to serve the customer in this case. However, instead of continuing to facilitate multiple exchanges, they could simply offer a refund instead. It would largely depend on the reason. For a genuine fault, sure.

However, do you remember the Samsung vs TSMC debacle with the 6S? There were customers who would purchase phone after phone, test at home, then want to exchange until they received the one with Samsung parts. I believe it's fair to draw a line with these customers and either refuse the exchange, or simply offer a full refund.
 
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Newtons Apple

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Yes, I’m sure the projected first trillion dollar company is being victimized.

Apple has a return policy. So long as a customer stays within the policy guidelines, I’m not sure Apple can say too much.
You sound like you hate them because they are successful? Typical.

Apple does have policies and I have watched them carry them out and even go beyond to make a customer happy. I have also been in an Apple Store when a customer came in and threw a fit because Apple would not give him a new phone to replaced his dropped 8 month old phone. He was an a$$ and said that he had heard before that Apple would make an exception and why don't they not do it this time. He ended up leaving with his old busted phone and security following him out the door. Other customers actually clapped when he left.

Apple must be doing something right, as you say, they are on the way to being the first trillion dollar company!
 
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KeanosMagicHat

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May 18, 2012
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It is alive and well in America. As it should be. These are business owners who get abused by a small number of customers. They have a right, with in the law, to protect themselves from crazy customers.
So am I misunderstanding something here or are you and everyone who has liked your post supporting businesses being able to tread all over consumer's rights to return faulty product or a product which does not perform as it's been advertised by blacklisting them?
[doublepost=1499528348][/doublepost]
I don't believe they would refuse to serve the customer in this case. However, instead of continuing to facilitate multiple exchanges, they could simply offer a refund instead. It would largely depend on the reason. For a genuine fault, sure.

However, do you remember the Samsung vs TSMC debacle with the 6S? There were customers who would purchase phone after phone, test at home, then want to exchange until they received the one with Samsung parts. I believe it's fair to draw a line with these customers and either refuse the exchange, or simply offer a full refund.
I agree in so far as I have no issue whatsoever with businesses taking umbrage at a customer who is returning something for basically no good reason.

Having said that, I am a complete supporter of consumer rights within the proper guidelines.
 

Newtons Apple

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So am I misunderstanding something here or are you and everyone who has liked your post supporting businesses being able to tread all over consumer's rights to return faulty product or a product which does not perform as it's been advertised by blacklisting them?


You still do not get it. Some customers become so anal about their devices that they veer off from common sense and freak out over something that is normal. Apple replaces if it is a real defect, but when you have to hold it a certain way while one foot is off the floor in a pitch dark closet to see or "feel" the defect Apple reserves the right to say it is normal and not defective.

You have read the posts here, there are people who have returned items for even an imagined defect, many time Apple will do it just to make the customer happy but some push it too far and it does nothing but raise the cost of Apple products for all of us.

Been buying Apple products for a long time and have never known them to not have exemplary customer serve. Apple has rights too. They have a right to not allow some crazy customers from taking advantage. It is good for Apple and their customers.
 

KeanosMagicHat

macrumors 65816
May 18, 2012
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You still do not get it.
You do realise that starting your posts like that is insulting to the other person's intelligence, right?

You're not the only one to do this though, I see it happening on this forum more & more.

You have read the posts here, there are people who have returned items for even an imagined defect, many time Apple will do it just to make the customer happy but some push it too far and it does nothing but raise the cost of Apple products for all of us.

Been buying Apple products for a long time and have never known them to not have exemplary customer serve. Apple has rights too. They have a right to not allow some crazy customers from taking advantage. It is good for Apple and their customers.
You haven't read my posts in this thread thoroughly as not once have I have advocated people returning things for no reason.

Whereas your posts have been ambiguous enough as to potentially include people who have genuine complaints and, it appears incorrectly, give the impression that you might condone Apple blacklisting people who have valid concerns.

Looking at your last post, however, it seems that may not have been your intention, so in fact we are agreeing with each other.
 
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noobinator

macrumors 603
Jun 19, 2009
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Pasadena, CA
You know how they became a trillion dollar company? By allowing them to protect themselves with a blacklist or something similar.
 

Xenden

macrumors regular
Jun 14, 2013
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104
Rio Rancho, NM
You sound like you hate them because they are successful? Typical.

Apple must be doing something right, as you say, they are on the way to being the first trillion dollar company!
On the contrary I really like Apple.

I was more showing contempt towards the person who made the comment about companies being the victims of people who return product.

If your receipt says that you can return a product within a certain time span, then that is the rule. You can't then turn around and say the company is a victim of their own rules.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
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Too bad the person that started this thread never returned to actually clarify the situation...
I think the first few posts answered the OP's question, as vague as it was. Also, it's hard to answer the original question, because no one truly knows what Apple's policy is on this, being its difficult to regulate returns based on the reasons For the returned product.
 
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BigMcGuire

Contributor
Jan 10, 2012
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California
For that, I apologize to the OP.
@Newtons Apple posts seemed clear to me. Black flagging is out in place to protect Apple against abusive customers. The average normal customer who has valid complains or problems has no need to worry about this. I saw nothing in Newtons posts that I disagree with.

Anyone who has been on Macrumors knows there are people on here who seem to find problems left and right - stuff most users wouldn't notice or have problems with. When I first joined macrumors I saw people mentioning how this was their 6th, 7th, etc... phone. Amazing how apple goes above and beyond for these people. :)
 

macTW

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Oct 17, 2016
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You haven't read my posts in this thread thoroughly as not once have I have advocated people returning things for no reason.
Read your old posts. You clearly haven't read the thread thoroughly nor been clear, doing the precise "vague" describing you accuse him of.
 

KeanosMagicHat

macrumors 65816
May 18, 2012
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Read your old posts. You clearly haven't read the thread thoroughly nor been clear, doing the precise "vague" describing you accuse him of.
I actually think this is just a complete misunderstanding between two forum members so there's probably not much point in getting involved.

I believe we are both agreeing with each other but failing to express it in a way that either understands.
 
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BigMcGuire

Contributor
Jan 10, 2012
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I actually think this is just a complete misunderstanding between two forum members so there's probably not much point in getting involved.

I believe we are both agreeing with each other but failing to express it in a way that either understands.
Agreed. Nice way to diffuse :). Great posts like this make Macrumors an awesome place. Thank you.