Apple Watch phone call problem

Discussion in 'Apple Watch' started by Redneck1089, Apr 29, 2015.

  1. Redneck1089, Apr 29, 2015
    Last edited: Apr 29, 2015

    Redneck1089 macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #1
    Every time I try to make a phone call from my Apple Watch my iPhone 6+ immediately goes into a restart loop. The phone call goes through fine...but the phone goes from wallpaper to white start-up screen and back again continuously.

    EDIT: I can take calls on the Apple Watch no problem. It is just when I try to make a call from it that the issue starts.


    Is anyone else having this problem?
     
  2. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
  3. techguy9 macrumors regular

    techguy9

    Joined:
    Aug 16, 2014
    Location:
    Atlanta, GA
    #3
    I haven't heard about this issue from anyone or my friend that has a 6+.
     
  4. vinitmenon macrumors regular

    vinitmenon

    Joined:
    Jun 24, 2013
    Location:
    Canada
    #4
    nope.. works perfectly fine for me.. try resetting your watch..

    i just got mine today.. and i made and received few calls without any problem...
     
  5. iggypod macrumors 6502a

    iggypod

    Joined:
    Jun 23, 2010
    #5
    I have this exact same issue. I got my watch on 4/24 and have only been taking calls.

    Tonight I made my first call. As soon as I attempt a call, my iPhone 6+ continually reboots (strange enough, the call is maintained). It stops rebooting the second I hang up. I can receive calls on the watch just fine.

    I tried repairing the watch but no success.

    Did you ever resolve this? And if so, how? Thanks!
     
  6. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #6
    I did resolve it finally today. I called Apple Care and I was the first person to apparently report the issue. The Apple Care specialist told me to do a restore and to see if that solved the issue. It didn't. Then the representative made me run a remote diagnostic on my phone. He said it had a memory issue and that the phone probably needed replacing. So, today I replaced it at an Apple Store.

    When I got home I resynced the phone and tried to make a phone call from the watch; the same bloody thing started happening with the new phone. I called Apple Care again and this time I was told to do another restore, but this time set it up as a new iPhone. I wasn't too pleased with this suggestion as I have around 90 GB on my phone with 26, 000 photos and 20 GB of music; syncing takes forever from scratch. I also hate reorganizing all my apps again.

    Anyways, I reluctantly tried it. It worked. So, basically, if you want the phone not to go into a restart loop you have to do a restore and set the phone up as a new iPhone.

    Let me know if that works for you.
     
  7. Eric5964 macrumors regular

    Eric5964

    Joined:
    Jun 24, 2010
    Location:
    Southeast Michigan
    #7
    Mine is doing the same. This is crazy, as I am not going to wipe my phone! Maybe a software fix?

    EricE
     
  8. iggypod macrumors 6502a

    iggypod

    Joined:
    Jun 23, 2010
    #8
    Did you call Apple about it? I see others reporting it on Apples discuss forum. What a pain!

    ----------


    Thank you for your response. I was afraid that was going to be the answer.

    I see there is also a discussion on apples watch forum of others having this same problem. The OP of that discussion confirms what you did as well.

    I will attempt this later today and report back. What a bummer!
     
  9. Eric5964 macrumors regular

    Eric5964

    Joined:
    Jun 24, 2010
    Location:
    Southeast Michigan
    #9
    I will await a software fix in lieu of wiping and restoring from new
     
  10. bige12 macrumors 6502

    bige12

    Joined:
    Apr 6, 2009
    Location:
    Vienna, VA
    #10
    I would try restoring the iPhone that might work to fix the problem
     
  11. iggypod macrumors 6502a

    iggypod

    Joined:
    Jun 23, 2010
    #11

    Restoring my 6+ as a new device did, in fact, solve my problem too. Alas, my iPhone no longer continuously reboots when I make a call from the watch. All appears to be working as expected. Thanks for responding.

    Apple support says it appears to be impacting "some" 6+ devices paired with a watch for unknown reasons.

    Let's hope the problem doesn't resurface!
     
  12. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #12
    Glad it solved your problem. Thanks for reporting back. It's a shame about starting from scratch, but...such is life I guess?
     
  13. jaeb0922 macrumors 6502

    jaeb0922

    Joined:
    Jan 25, 2012
    Location:
    Rhode Island
    #13
    I didn't notice it happening on my 6 plus... Tomorrow I'll try and see! In bed now not being able to sleep and my watch is waaaaaaay over there on the desk. Lol
     
  14. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #14
    Try a 'reset network settings' first before wiping the phone clean and restarting afresh.

    May have to then re-pair the watch after the network reset.
     
  15. J.gerbes macrumors 6502

    Joined:
    Jun 11, 2012
    #15
    I sure hope this doesn't happen to me when my watch arrives next week!
     
  16. gmann21133 macrumors member

    gmann21133

    Joined:
    Apr 15, 2015
    Location:
    Texas
    #16
    I don't have my watch yet, but I had the same problem with my phone, and iPad. The restore as new worked for that issue as well. The genius guy actually showed me it was some old software profiles that carried over from back in the 4S software, or from a jailbreak from a previous phone.
     
  17. wdfly macrumors regular

    Joined:
    Apr 23, 2015
  18. iggypod macrumors 6502a

    iggypod

    Joined:
    Jun 23, 2010
    #18
    So far, yes.
     

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