Apple Watch phone call problem

[Redneck1089]

Every time I try to make a phone call from my Apple Watch my iPhone 6+ immediately goes into a restart loop. The phone call goes through fine...but the phone goes from wallpaper to white start-up screen and back again continuously.

EDIT: I can take calls on the Apple Watch no problem. It is just when I try to make a call from it that the issue starts.


Is anyone else having this problem?

 

[Redneck1089]

Anyone?

 

[techguy9]

I haven't heard about this issue from anyone or my friend that has a 6+.

 

[vinitmenon]

nope.. works perfectly fine for me.. try resetting your watch..

i just got mine today.. and i made and received few calls without any problem...

 

[iggypod]

Anyone?

I have this exact same issue. I got my watch on 4/24 and have only been taking calls.

Tonight I made my first call. As soon as I attempt a call, my iPhone 6+ continually reboots (strange enough, the call is maintained). It stops rebooting the second I hang up. I can receive calls on the watch just fine.

I tried repairing the watch but no success.

Did you ever resolve this? And if so, how? Thanks!

 

[Redneck1089]

I have this exact same issue. I got my watch on 4/24 and have only been taking calls.

Tonight I made my first call. As soon as I attempt a call, my iPhone 6+ continually reboots (strange enough, the call is maintained). It stops rebooting the second I hang up. I can receive calls on the watch just fine.

I tried repairing the watch but no success.

Did you ever resolve this? And if so, how? Thanks!

I did resolve it finally today. I called Apple Care and I was the first person to apparently report the issue. The Apple Care specialist told me to do a restore and to see if that solved the issue. It didn't. Then the representative made me run a remote diagnostic on my phone. He said it had a memory issue and that the phone probably needed replacing. So, today I replaced it at an Apple Store.

When I got home I resynced the phone and tried to make a phone call from the watch; the same bloody thing started happening with the new phone. I called Apple Care again and this time I was told to do another restore, but this time set it up as a new iPhone. I wasn't too pleased with this suggestion as I have around 90 GB on my phone with 26, 000 photos and 20 GB of music; syncing takes forever from scratch. I also hate reorganizing all my apps again.

Anyways, I reluctantly tried it. It worked. So, basically, if you want the phone not to go into a restart loop you have to do a restore and set the phone up as a new iPhone.

Let me know if that works for you.

 

[Eric5964]

Mine is doing the same. This is crazy, as I am not going to wipe my phone! Maybe a software fix?

EricE

 

[iggypod]

Mine is doing the same. This is crazy, as I am not going to wipe my phone! Maybe a software fix?

EricE

Did you call Apple about it? I see others reporting it on Apples discuss forum. What a pain!

----------

I did resolve it finally today. I called Apple Care and I was the first person to apparently report the issue. The Apple Care specialist told me to do a restore and to see if that solved the issue. It didn't. Then the representative made me run a remote diagnostic on my phone. He said it had a memory issue and that the phone probably needed replacing. So, today I replaced it at an Apple Store.

When I got home I resynced the phone and tried to make a phone call from the watch; the same bloody thing started happening with the new phone. I called Apple Care again and this time I was told to do another restore, but this time set it up as a new iPhone. I wasn't too pleased with this suggestion as I have around 90 GB on my phone with 26, 000 photos and 20 GB of music; syncing takes forever from scratch. I also hate reorganizing all my apps again.

Anyways, I reluctantly tried it. It worked. So, basically, if you want the phone not to go into a restart loop you have to do a restore and set the phone up as a new iPhone.

Let me know if that works for you.

Thank you for your response. I was afraid that was going to be the answer.

I see there is also a discussion on apples watch forum of others having this same problem. The OP of that discussion confirms what you did as well.

I will attempt this later today and report back. What a bummer!

 

[Eric5964]

I will await a software fix in lieu of wiping and restoring from new

 

[bige12]

I would try restoring the iPhone that might work to fix the problem

 

[iggypod]

Anyways, I reluctantly tried it. It worked. So, basically, if you want the phone not to go into a restart loop you have to do a restore and set the phone up as a new iPhone.

Let me know if that works for you.

Restoring my 6+ as a new device did, in fact, solve my problem too. Alas, my iPhone no longer continuously reboots when I make a call from the watch. All appears to be working as expected. Thanks for responding.

Apple support says it appears to be impacting "some" 6+ devices paired with a watch for unknown reasons.

Let's hope the problem doesn't resurface!

 

[Redneck1089]

Restoring my 6+ as a new device did, in fact, solve my problem too. Alas, my iPhone no longer continuously reboots when I make a call from the watch. All appears to be working as expected. Thanks for responding.

Apple support says it appears to be impacting "some" 6+ devices paired with a watch for unknown reasons.

Let's hope the problem doesn't resurface!

Glad it solved your problem. Thanks for reporting back. It's a shame about starting from scratch, but...such is life I guess?

 

[jaeb0922]

I didn't notice it happening on my 6 plus... Tomorrow I'll try and see! In bed now not being able to sleep and my watch is waaaaaaay over there on the desk. Lol

 

[xraydoc]

Try a 'reset network settings' first before wiping the phone clean and restarting afresh.

May have to then re-pair the watch after the network reset.

 

[J.gerbes]

Restoring my 6+ as a new device did, in fact, solve my problem too. Alas, my iPhone no longer continuously reboots when I make a call from the watch. All appears to be working as expected. Thanks for responding.

Apple support says it appears to be impacting "some" 6+ devices paired with a watch for unknown reasons.

Let's hope the problem doesn't resurface!

I sure hope this doesn't happen to me when my watch arrives next week!

 

[gmann21133]

I don't have my watch yet, but I had the same problem with my phone, and iPad. The restore as new worked for that issue as well. The genius guy actually showed me it was some old software profiles that carried over from back in the 4S software, or from a jailbreak from a previous phone.

 

[wdfly]

Is this problem affecting only the 6+?

 

[iggypod]

Is this problem affecting only the 6+?

So far, yes.