Apple Watch Reboots Randomly

Discussion in 'Apple Watch' started by johnnygee, Dec 17, 2017.

  1. johnnygee macrumors regular

    johnnygee

    Joined:
    Nov 14, 2013
    Location:
    Earth
    #1
    My Series 2 watch has been rebooting at random ever since I installed watchOS 4.2. It reboots several times per hour, rendering it nearly useless. The watch operated perfectly with watchOS 4.0. I have erased all content and settings several times, removed all third-party apps, and set it up as a new watch, yet the problem persists.

    Apple ran a remote diagnostic on it Saturday afternoon, but they said the diagnostic didn't find any issues. They think it's a hardware issue and they want me to send it in, but it's out of warranty.

    I'm having a hard time believing it's a hardware issue because the watch operated normally with 4.0.

    Is anybody else experiencing this? Any help would be appreciated.
     
  2. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    Likely a coincidence. I have a S0 that started rebooting and contended to increase until it would not boot up at all. Clearly a hardware issue.
     
  3. Recourse macrumors newbie

    Joined:
    Dec 9, 2017
    #3
    Mine is doing the exact same thing, but it’s a series 0. I restored it from a backup and it seemed to take care of the frequent reboots for about a week, but it’s back to doing it. I’m assuming it’s a bug in 4.2 but haven’t been able to confirm that anywhere.
     
  4. mommybetts79, Dec 20, 2017
    Last edited: Dec 20, 2017

    mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #4
    Same here with S3. I have done a hard reset, but it keeps rebooting. I stoped at my local Apple store today and they told me the only thing they could do was send it off to Apple.
     
  5. 1200K macrumors newbie

    Joined:
    Sep 28, 2016
    #5
    Same issue here with a Series 2 -- random, extremely frequent re-booting (several times per hour). Unpairing and restoring from a backup has, for now, stopped the issue and all seems returned to normal. Hoping it remains that way.
     
  6. Recourse macrumors newbie

    Joined:
    Dec 9, 2017
    #6
    Yep, that’s the same behavior I’ve seen. It’s got to be a software issue, but is Apple aware?
     
  7. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #7
    File a bug report with Apple.
     
  8. 1200K macrumors newbie

    Joined:
    Sep 28, 2016
    #8
    I'm not a developer and thus do not have a developer account for logging in via that link. I suppose I could submit "feedback" on a form available on the consumer side, unless there's a better avenue...
     
  9. Ad13 macrumors regular

    Joined:
    Sep 23, 2015
    Location:
    Manchester, UK
    #9
    I’m having the same issue this morning with my series 3 LTE.

    I wouldn’t bother reporting feedback. I’m yet to ever have anything sorted using this method. The best method is to go through the official support process and let Apple report it back to engineering. The more reports back, the more weight it gathers for a fix. Just don’t hold your breath, these things seem to take an eternity.
     
  10. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #10
    I just had reset my watch at work, because if I didn’t it will drain out my battery. This is probably the 10th time of me doing so. I’m so sick of this.
     
  11. pablito1972 macrumors newbie

    Joined:
    Nov 13, 2013
    #11
    same problem here with a Series 2 SS. Only way to stop it rebooting is to force rebooting the watch with both buttons pressed. Haven't had with WatchOS 4.1 if i remember correct.

    regards,
    Pablo
     
  12. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #12
    Has anyone heard anything new about the watch constantly rebooting?
     
  13. The Game 161 macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #13
    Yes my series 3 has done this a few times and unpairing and repairing fixed the issue
     
  14. xnatex macrumors member

    Joined:
    Nov 19, 2012
    #14
    I have a Series 3 that's about a week old and running 4.2. I haven't seen it reboot, though I don't do any heavy usage on it. Maybe that somehow means there's hope for yours?
     
  15. OriginalAppleGuy macrumors 6502a

    OriginalAppleGuy

    Joined:
    Sep 25, 2016
    Location:
    Virginia
    #15
    I've had great experiences with filing bug reports. Including when I reported the issue with my watch rebooting. They had me send some logs to them and after a couple updates I could finally close it out.

    I don't pay the developer, beta program, fee. Just have the free developer login.
     
  16. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #16
    Well yesterday I called Apple. I couldn’t take it anymore. I had to reset my watch for the 30th time and I also did it the day before that to. They gave me a few options on sending it back. I opt to pay $471 so they could send me a new one and then once they receive my current one, they’ll release my funds back into my account.
     
  17. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #17
    My S3 has been having the same problem and I have had it replaced with a new one by sending it off to Apple. Removed a few a apps and the same thing is happening. Maybe it’s the iPhone X that’s causing it.
     
  18. andrewsjra macrumors regular

    Joined:
    Jul 10, 2013
    #18
    I just had my series 3 LTE reboot while it was on my wrist. I have a iPhone X too. I also had it reboot while charging when it was connected to my iPhone 7+. Apple acts like they’ve never heard of this issue but if you google this, you find lots of people experiencing the same issue. I hope this is just a software issue and not hardware. I have Apple care but many don’t. It is unfortunate to have to fork out money for repairs or replacement.
     
  19. mommybetts79 macrumors member

    mommybetts79

    Joined:
    Sep 15, 2014
    Location:
    Georgia
    #19
    They just released an update for apps causing the watch to crash. Hopefully it helps with the problem.
     

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18 December 17, 2017