Apple watch repair/replace?

dtjn

macrumors newbie
Original poster
Sep 25, 2014
24
4
Hi. I have a first generation sport almost 2 years old, still under Applecare+warranty. The face of my watch popped off today. I have a genius bar appointment Saturday. Can anybody tell me if they will replace or send the watch out for repair? and if they send out any estimates on time to get it back? Thank you.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,329
30,569
Hi. I have a first generation sport almost 2 years old, still under Applecare+warranty. The face of my watch popped off today. I have a genius bar appointment Saturday. Can anybody tell me if they will replace or send the watch out for repair? and if they send out any estimates on time to get it back? Thank you.
Apple does not make repairs for the Apple Watch in store, so they will either send your Watch out to a repair depot or they will replace your Apple Watch with a refurbished First Gen Sports model/new or used Series one.

It usually takes approximately less than two weeks for you to get your Apple Watch returned back to you.
 

dtjn

macrumors newbie
Original poster
Sep 25, 2014
24
4
Ok. Thank you. I'm on vacation, so I was hoping the turn around time would get my watch back to me before going back to work. Thank you again.
 

Otflyer

macrumors 6502a
Nov 14, 2017
724
532
SF Bay Area
If you have Apple care you should be able to call Apple and get a replacement watch sent to you within a day or so. They may want to charge your credit card until you return the defective watch.
 
  • Like
Reactions: Resqu2

Resqu2

macrumors 6502a
Apr 23, 2011
756
176
If you have Apple care you should be able to call Apple and get a replacement watch sent to you within a day or so. They may want to charge your credit card until you return the defective watch.
This! I had a new watch within 15 hours. Sent my old one back and they removed the joke amount from my cc. Just ask for express replacement.
 

dtjn

macrumors newbie
Original poster
Sep 25, 2014
24
4
You guys are awesome! I just did the express replacement. You saved a very busy mom a trip to the mall the last weekend before Christmas. Thank you all. Happy Holidays.
 
  • Like
Reactions: Resqu2

Otflyer

macrumors 6502a
Nov 14, 2017
724
532
SF Bay Area
You guys are awesome! I just did the express replacement. You saved a very busy mom a trip to the mall the last weekend before Christmas. Thank you all. Happy Holidays.
Happy to be of help along with the other contributors to this thread.
 
  • Like
Reactions: Resqu2

eqafsce

macrumors newbie
May 13, 2018
6
0
Japan
Glad that your problem is solved, my Apple watch was broken once, and i bought a replacement screen online then my cousin helped me replace it, it was not hard! :)