Apple Watch S3 screen popping out

spamvicious

macrumors newbie
Original poster
Jun 29, 2020
3
0
I have an Apple Watch series 3 aluminium 38mm Watch. It’s 28 months old, I’ve never had any issues with it until Sunday when one side of the screen popped out of the rim. It is still attached by the ribbon and on the other side. I turned it off immediately and left it.

I contacted Apple and they’re asking me to take it into the nearest Apple store which is about 40 mins away. I’m not really keen on this with the whole Covid situation especially because it’s in a big shopping centre. I also don’t want to trek all the way there for them to say I have to pay for the repair.

I have read that this issue can be caused by the battery swelling. I can’t really tell if it is as the screen is still attached. I’ve not caused this issue accidentally and the screen isn’t cracked or anything. Where did I stand legally?. I saw something about UK consumer law?.
 

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Relentless Power

macrumors Nehalem
Jul 12, 2016
33,197
34,202
I have an Apple Watch series 3 aluminium 38mm Watch. It’s 28 months old, I’ve never had any issues with it until Sunday when one side of the screen popped out of the rim. It is still attached by the ribbon and on the other side. I turned it off immediately and left it.

I contacted Apple and they’re asking me to take it into the nearest Apple store which is about 40 mins away. I’m not really keen on this with the whole Covid situation especially because it’s in a big shopping centre. I also don’t want to trek all the way there for them to say I have to pay for the repair.

I have read that this issue can be caused by the battery swelling. I can’t really tell if it is as the screen is still attached. I’ve not caused this issue accidentally and the screen isn’t cracked or anything. Where did I stand legally?. I saw something about UK consumer law?.
Mail the watch into Apple, they won’t charge you if it’s considered not defective. If you’re entirely accurate the watch is defective out of ‘your‘ control, Apple will make it right one way or the other, they Have made exceptions outside the warranty status before. If they insist that you travel to a store, explain your concerns due to COVID-19, they will make exceptions given the current conditions.
 

spamvicious

macrumors newbie
Original poster
Jun 29, 2020
3
0
Mail the watch into Apple, they won’t charge you if it’s considered not defective. If you’re entirely accurate the watch is defective out of ‘your‘ control, Apple will make it right one way or the other, they Have made exceptions outside the warranty status before. If they insist that you travel to a store, explain your concerns due to COVID-19, they will make exceptions given the current conditions.
I explained my concerns and they still insist that they won’t let me mail the watch and have to have it assessed in a store. They linked me to an Apple specialist that was slightly closer to me but when I contacted them, they said the don’t repair watches.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,197
34,202
I explained my concerns and they still insist that they won’t let me mail the watch and have to have it assessed in a store. They linked me to an Apple specialist that was slightly closer to me but when I contacted them, they said the don’t repair watches.
Which is correct, they don’t repair watches in store. That said, I would request a supervisor, see if they can escalate the situation where the watch can be mailed to a specific depot. There is zero reason you need to bring the watch to the store during COVID-19 and they should have secondary precautions because of this. I understand you’re in the UK, but whoever is leading you accordingly, is absolutely incorrect.
 

spamvicious

macrumors newbie
Original poster
Jun 29, 2020
3
0
Which is correct, they don’t repair watches in store. That said, I would request a supervisor, see if they can escalate the situation where the watch can be mailed to a specific depot. There is zero reason you need to bring the watch to the store during COVID-19 and they should have secondary precautions because of this. I understand you’re in the UK, but whoever is leading you accordingly, is absolutely incorrect.
Yes sorry I meant that they stated that they do not service or deal with them at all. However the previous communication I had with Apple was via twitter so I will call them and try sort it out via the phone. Thanks for your help.
 
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