Apple Watch Screen Defect

Discussion in 'Apple Watch' started by JuNxXxReY, Aug 30, 2015.

  1. JuNxXxReY macrumors regular

    Joined:
    Jul 7, 2008
    #1
    image.jpg

    Was wondering if anyone else had this issue. Tried to do a search, but couldn't find anything. Basically, there's a black line going vertically on my watch (see picture). I called Apple and they're having me send it in for repair.

    If you've had this problem, what did they do to repair it? Were you given a different watch? How long was the turn around?

    Thank you in advance.
     
  2. perkedel macrumors 6502a

    perkedel

    Joined:
    Dec 30, 2014
    Location:
    California
    #2
    if you're near an apple store, get to the store and get it replaced, probably quicker than sending it back.
     
  3. Daku93 macrumors regular

    Joined:
    Oct 29, 2010
    #3
    As far as I know Apple Stores do not replace them yet. Instead they send them to a service center.
     
  4. sammich macrumors 601

    sammich

    Joined:
    Sep 26, 2006
    Location:
    Sarcasmville.
    #4
    I went in for a problem on the weekend and they said it needs to be sent away for repairs - about 3 weeks turnaround time (Australia). The Genius said that later in-store replacements might come later when supply clears up. Although, that's obviously just an educated guess.
     
  5. JuNxXxReY thread starter macrumors regular

    Joined:
    Jul 7, 2008
    #5
    Thanks for your replies. This is the 2nd time I'm sending the watch back. The first time, my haptic feedback wasn't working correctly. I figured this time around, I'd have it sent out and save a trip to the Apple Store since they were going to send it out anyway. First time took about a week for me to get it back. Hopefully, it'll be faster if not the same.

    If anyone is interested in an update, from the time I called customer service, it took 2 days for the shipping label with box to arrive to my home. I sent it out this evening. FedEx said it wouldn't be go out for shipping until tomorrow. The package label said it would be overnight. I'll post any updates when I hear from Apple.
     
  6. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #6
    Current turn around times are around 7 days I believe (not including getting the return box to you). Do you have AC+ on the watch? If you have AC+ they should have offered an express replacement.

    Stores are still not carrying service part watches, which is annoying. I guess there's not enough stock to justify spreading what little inventory there is around the country.
     
  7. JuNxXxReY thread starter macrumors regular

    Joined:
    Jul 7, 2008
    #7
    Update: just got my Apple Watch back. They gave me a new one (maybe refurbished). Has no more scratches on stainless steel, and it has a different serial number. Went 10 days without my watch.
     
  8. sammich, Sep 10, 2015
    Last edited: Oct 26, 2015

    sammich macrumors 601

    sammich

    Joined:
    Sep 26, 2006
    Location:
    Sarcasmville.
    #8
    Interesting. My Stainless Watch is showing 'signs of use' which some might consider a good thing, but I wouldn't mind getting a reset because I hadn't worn a watch for years before this one. I've got a couple of deep-ish marks on the body from the adjustment/awareness of making sure I don't smash my watch into walls and door frames.

    tl:dr; I want them to replace my watch.

    UPDATE: they replaced my watch. Completely flawless stainless body :)
     

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