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Apple Watch series 10 titanium not compatible with Verizon
- Thread starter Olivia23
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May have been the same problem I had with Xfinity. They didn't have the correct information for my new phone or watch including phone # and had to add the correct phone number to the phone and then the watch, but the watch still couldn't be paired. Xfinity told me to go back to Apple and get a new watch. Apple told me no watch would pair with the phone and that night after a long day at Xfinity and then Apple' I said to just give me a new watch without LTE. The next day I changed my mind and wanted cellular, so went to a different Apple Store (which had the watch I wanted) and the genius there was able to pair the watch after deleting call forwarding. I'm ok with that but shouldn't have had to do that in my opinion. My plan that day was to pair the new watch with the Mini instead, but the "genius" was determined to get the watch paired with the Pro and he did.
This is a demonstration of where customer service has gone these days. ATT is even worst. Pray you never need them!
I had the same issue with Verizon and here is what ended up happening. You are supposed to remove the cell plan from the old watch when resetting. When adding the new one, it should ask you if you want to add a new plan or upgrade. When I got to that step, it never gave me the option to upgrade…just add new plan, which is not what I wanted. I called and got the same answer about adding a new line. I said no and hung up. I had to call three times before I finally got a rep who knew what was going on. The old watch is still attached to your phone number on numbershare even though you removed the cell plan when resetting. The new watch IMEI number is not in Verizon’s database unless you bought the watch from Verizon. Therefore, they have to add that IMEI number to their database, delete the old watch from your numbershare, and add the new one in its place. Once they do that, your new watch will replace your old one on your numbershare plan. It is very frustrating, but you have to get the right rep that knows what they are doing. Keep pushing them to add your IMEI to their database. It has nothing to do with being a Series 10, it is because many Verizon reps want to sell you a new plan as they make commissions from doing so.
Using a cellular Watch with it's own standalone plan/number is technically impossible by design.
Watch and iPhone need to be on the same plan and will always share the same number.
If anyone would know this then it would be the employees at a cellular service provider that offers the kinds of plans needed to do an iPhone + Watch cellular combo.
Verizon is wrong.
That's a Verizon issue, not Apple. Apple has changed nothing in this area. I use mine on AT&T and I have friends on T-Mobile, and it STILL works as it always has in years past.
I'm on T-Mobile.
As part of the setup process for my new S10, I was asked if I'd like to transfer my cellular plan to the new watch. I said yes then bibbidi-bobbidi-boo my plan was set up and all good. Could not have been easier.
I call BS on that Verizon rep's claim.
I did that. I chose to unpair the old watch and it asked me did I want to keep or remove the cellular plan. I clicked remove cellular plan.
Then when I paired the new watch, it asked me to setup cellular and I chose the only options Verizon presented which was either numbershare or standalone. I chose numbershare and got the error about Something's not right. Close the Apple watch and try again.
I had no problem setting back up my old apple watch ultra as new and adding the cellular plan to it. It's just this watch series 10 for some reason. I've worked 3 days with Verizon. I give up.
Just sit this out for a bit and try to go without cellular for a bit, I am sure it's a bug that will get sorted out with time.
