Apple Watch Series 4 Annoying problem.

anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
My Apple Watch series 4 just have a scratch (chip) I have no idea how this thing appeared. I always clean my watch after workout like swimming, running.I clean it with fresh water and then dry it with my microfiber cloth, I use the apple cleaning methods on the apple website. It’s definitely not a big deal, but when I switching the band i can see it, i feel disappointed when I paid lots of money for a watch. I used the Sport Loop band, and then this scratch appeared yesterday. Is this issue common, I can saw lots of people experience this. I also went to the Apple Store and the employee said that this is the cosmetic problem so they would likely not to replace it. But this is definitely not my fault.
 

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anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
did you really ask them if they could replace it for that!?

it is a watch, wearable, not a trophy in a glass vitrine. just get used to it that it is going to look much worse on someday if you use it on your wrist...
I did ask them, I will try again soon, my watch silicon band also got a problem so they did replace the band for me but not the watch.
 

crawfish963

macrumors 6502a
Apr 16, 2010
552
296
Texas
It's hard to tell from the photos if it's an actual chip or if the anodizing from the phone has worn off. Either way, I don't see Apple doing anything to help you out in this case. I would recommend getting a full body protector such as an Armorsuit.
 
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anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
It's hard to tell from the photos if it's an actual chip or if the anodizing from the phone has worn off. Either way, I don't see Apple doing anything to help you out in this case. I would recommend getting a full body protector such as an Armorsuit.
Thanks for your suggestion
[doublepost=1551220174][/doublepost]
Come on... Deal with it for a few days and see if you still care
I may live with it. haha
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,621
30,899
My Apple Watch series 4 just have a scratch (chip) I have no idea how this thing appeared. I always clean my watch after workout like swimming, running.I clean it with fresh water and then dry it with my microfiber cloth, I use the apple cleaning methods on the apple website. It’s definitely not a big deal, but when I switching the band i can see it, i feel disappointed when I paid lots of money for a watch. I used the Sport Loop band, and then this scratch appeared yesterday. Is this issue common, I can saw lots of people experience this. I also went to the Apple Store and the employee said that this is the cosmetic problem so they would likely not to replace it. But this is definitely not my fault.
You won’t like my response, but it is your fault. If the scratch wasn’t there before and you were wearing the watch prior and the scratch was there after the fact, then you caused it somehow. Rather how the scratch happened or not, really doesn’t matter, it’s the fact that it still there now, which I can understand it’s annoying, but it didn’t just magically appear without having some type of impact of some sort. As someone else mentioned, it’s a watch, it’s meant to accrue minor damage over the course of time, and we really can’t protect something like that that’s worn on our wrist on a daily basis. I see it as, minor scratches sometimes give a watch character, but it’s definelty not worth replacing a watch over something so minimal.
 
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anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
You won’t like my response, but it is your fault. If the scratch wasn’t there before and you were wearing the watch prior and the scratch was there after the fact, then you caused it somehow. Rather how the scratch happened or not, really doesn’t matter, it’s the fact that it still there now, which I can understand it’s annoying, but it didn’t just magically appear without having some type of impact of some sort. As someone else mentioned, it’s a watch, it’s meant to accrue minor damage over the course of time, and we really can’t protect something like that that’s worn on her wrist on a daily basis. I see it as, minor scratches sometimes give a watch character, but it’s definelty not worth replacing a watch over something so minimal.
Well thanks, It worth’s a try! You can know this issue happen a lot on previous Apple Watch. You can search “Apple Watch chipping”
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,621
30,899
Well thanks, It worth’s a try! You can know this issue happen a lot on previous Apple Watch. You can search “Apple Watch chipping”
I’m familiar with the chipping, but I definitely don’t think it’s common. Keep in mind, anodized aluminum can chip due it’s manufactured state, it’s the same type of anodized process Apple uses for the iPhones with the aluminum chassis. In your case, you could take a black sharpie marker and Cover that area as a ‘temporary solution’. Unfortunately, this is the downside with the aluminum model, is that can chip. But otherwise, being how minimal that is , I really don’t see Apple covering that, as that doesn’t appear to be a defect as much as it does inadvertent damage.
 
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anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
You won’t like my response, but it is your fault. If the scratch wasn’t there before and you were wearing the watch prior and the scratch was there after the fact, then you caused it somehow. Rather how the scratch happened or not, really doesn’t matter, it’s the fact that it still there now, which I can understand it’s annoying, but it didn’t just magically appear without having some type of impact of some sort. As someone else mentioned, it’s a watch, it’s meant to accrue minor damage over the course of time, and we really can’t protect something like that that’s worn on her wrist on a daily basis. I see it as, minor scratches sometimes give a watch character, but it’s definelty not worth replacing a watch over something so minimal.
I’m highly sure that is not my fault because there are no way that make the band connector part scratches like this, it’s an anodized color. I use the sport loop while this happen. I always checking my watch when I switching the band to see any dirt trapped inside so that this problem won’t happen. Unfortunately it happen. I do feel better now, seem to be I don’t care anymore, but it annoying. The whole entire watch is look new just that part so I couldn’t bump or drop to make that scratch on that area. I did use third party Nike band, nothing happen but I don’t know why it happen when I use legit apple band. By the way thanks for your reponse. Have a good day
 

Azathoth123

macrumors 6502a
Sep 13, 2018
697
433
Fountain City
Anything that you wear on your wrist or hand (rings, bracelets, watches) will eventually develop blemishes. I have a 41 year old Rolex (and yes they have plastic crystals) with many scratches and blemishes from a lifetime of use. I know where I got many of these blemishes and wouldn’t trade it for a new one - well maybe a gold one, mine’s stainless lol.

Many folks here own other conventional watches and Rolex seems admired, but I can tell you from posts that a very large number of Apple Watch owners would simply hate a Rolex or Omega because they wouldn’t stay pristine over many months much less years. At least with a smartwatch you'll be able to trade for a new one every so often and not be plagued by that longevity issue causing accumulated blemishes.

Cheers, Steve
 
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parseckadet

macrumors 65816
Dec 13, 2010
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Denver, CO
Honestly, not sure what you expected. Aluminum is a soft metal. Anodization is not a process which is known for its scratch resistance. I guarantee you this will NOT be your last scratch, and I would be willing to bet the next one will be on the screen. There's only one sure fire way to keep your watch as pristine as the day you bought it, and that is to never wear it. You can either do that or accept that it's going to get scratched. If you're not ok with that then I suggest you sell your watch before it accumulates any more scratches.
 

anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
Honestly, not sure what you expected. Aluminum is a soft metal. Anodization is not a process which is known for its scratch resistance. I guarantee you this will NOT be your last scratch, and I would be willing to bet the next one will be on the screen. There's only one sure fire way to keep your watch as pristine as the day you bought it, and that is to never wear it. You can either do that or accept that it's going to get scratched. If you're not ok with that then I suggest you sell your watch before it accumulates any more scratches.
This is the first scratch so it annoying, but I still don’t know what caused that, never bump or drop it. It must be a defect or something. It just my opinion, it would be better if I got replace it by apple right? I worth a try.
 

parseckadet

macrumors 65816
Dec 13, 2010
1,114
622
Denver, CO
This is the first scratch so it annoying, but I still don’t know what caused that, never bump or drop it. It must be a defect or something. It just my opinion, it would be better if I got replace it by apple right? I worth a try.
I disagree in that I don't think it's a defect. As Relentless Power said, just because you don't remember how it happened, or didn't notice when it happened, that doesn't mean it wasn't caused by something you did. And I'm almost certain Apple won't replace it.
 
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anhdo

macrumors newbie
Original poster
Sep 19, 2017
11
0
I disagree in that I don't think it's a defect. As Relentless Power said, just because you don't remember how it happened, or didn't notice when it happened, that doesn't mean it wasn't caused by something you did. And I'm almost certain Apple won't replace it.
I wear my watch when I wear long sleeves hoodie, I have no idea how this thing happen! By the way just to let you know I always clean my watch after workout, fresh water and dry it with clean cloth. Thanks for the suggestion, I may live with it. It’s a first scratch so it make me feel bad and disappointed but afterwards I may forget it.
[doublepost=1551293075][/doublepost]
I disagree in that I don't think it's a defect. As Relentless Power said, just because you don't remember how it happened, or didn't notice when it happened, that doesn't mean it wasn't caused by something you did. And I'm almost certain Apple won't replace it.
I really know this thing will happen, I had try my best to prevent it but unfortunately it happen. Next time i should buy the stainless steel model, The aluminum is very easy to scratch.
 

parseckadet

macrumors 65816
Dec 13, 2010
1,114
622
Denver, CO
I really know this thing will happen, I had try my best to prevent it but unfortunately it happen. Next time i should buy the stainless steel model, The aluminum is very easy to scratch.
This is why I bought the SBSS. I'm not willing to deal with the mental tax that you are describing with the way you treat yours. I don't baby mine one bit and it looks as good as the day I bought it. I had the SS series 0 originally, and three years later it still looked great. Screen was still flawless and the body could be polished if I wanted. And I wore it doing everything, from changing oil on my car, to repairing sprinklers in my yard, to cutting up a tree that fell down with a chain saw.
 

harriska2

macrumors 65816
Mar 16, 2011
1,113
572
Oregon
It looks like you remove the band a lot. I'm not certain if it is designed for that, daily removal? So wear and tear inside the band channel is certainly possible. You can't see it with the band on.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
30,621
30,899
This is why I bought the SBSS. I'm not willing to deal with the mental tax that you are describing with the way you treat yours. I don't baby mine one bit and it looks as good as the day I bought it. I had the SS series 0 originally, and three years later it still looked great. Screen was still flawless and the body could be polished if I wanted. And I wore it doing everything, from changing oil on my car, to repairing sprinklers in my yard, to cutting up a tree that fell down with a chain saw.
You’re right, when I first purchased the aluminum watch in April 2015, I was constantly being cautious of not trying to damage it and I realized how ridiculous it was that I’m wearing a watch and I’m worried about making sure that I don’t scratch it. I actually sold the aluminum model shortly after, upgraded to the stainless and it was the best decision moving forward, because I had the luxury of the sapphire display and the stainless I could easily remove the scratches/scuffs with a Cape Cod cloth. I gather the resale value is poor on the stainless model, but given the two advantages acquired with the stainless, it pays for itself over the course of time through daily encounters.
 

Azathoth123

macrumors 6502a
Sep 13, 2018
697
433
Fountain City
Gotta agree with @Relentless Power - the SS is nice. I had the same concern that the value of it and the other premium (like ceramic) models drops quickly and are maybe not as good of a value as the aluminum models, but the SS heft feels more like a traditional watch and it is more durable, case and crystal. I’ve had mine since release day and it’s still flawless though I haven’t made any special effort to keep it so, the small stuff doesn’t bother me. I enjoy the SS Watch every time that I put it on. I did get the gold model, so no Cape Coddling for me, and the band options are greatly reduced for the gold. But dang it looks nice with a Horizon Blue sport band. Wish that they made one in a dark green.
 

parseckadet

macrumors 65816
Dec 13, 2010
1,114
622
Denver, CO
You’re right, when I first purchased the aluminum watch in April 2015, I was constantly being cautious of not trying to damage it and I realized how ridiculous it was that I’m wearing a watch and I’m worried about making sure that I don’t scratch it. I actually sold the aluminum model shortly after, upgraded to the stainless and it was the best decision moving forward, because I had the luxury of the sapphire display and the stainless I could easily remove the scratches/scuffs with a Cape Cod cloth. I gather the resale value is poor on the stainless model, but given the two advantages acquired with the stainless, it pays for itself over the course of time through daily encounters.
Gotta agree with @Relentless Power - the SS is nice. I had the same concern that the value of it and the other premium (like ceramic) models drops quickly and are maybe not as good of a value as the aluminum models, but the SS heft feels more like a traditional watch and it is more durable, case and crystal. I’ve had mine since release day and it’s still flawless though I haven’t made any special effort to keep it so, the small stuff doesn’t bother me. I enjoy the SS Watch every time that I put it on. I did get the gold model, so no Cape Coddling for me, and the band options are greatly reduced for the gold. But dang it looks nice with a Horizon Blue sport band. Wish that they made one in a dark green.
I'm justifying the extra cost by limiting how often I upgrade. I'm promising myself (and my wife) that I'm not upgrading for at least 3 years, though I'm going to aim for even longer. After that time I'm not going to base my upgrade decision on whether the new watch has features I want. Of course it will. Instead I will base it on whether the watch I already have is still serving my needs. If the issue becomes one of battery life I'll replace the battery (for $80) instead of upgrading. Since the Series 4 is the first 64 bit watch, I'm more confident that it will be able to handle the software updates that come down the line.
 
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harriska2

macrumors 65816
Mar 16, 2011
1,113
572
Oregon
I just put $12 caseology bumpers on our watches. A pain to get bands on and off but we don’t change bands. In addition, the bumper holds the watch together so if the glue fails I feel a little more secure.
 

turbineseaplane

macrumors 603
Mar 19, 2008
5,404
7,923
It's a watch
It will get scuffed and chipped if it's actually used, especially if also used for working out.

Enjoy the watch - don't worry about it.
Wear and tear gives these sort of things character eventually.