Apple Watch Series 4 Display Issues

Discussion in 'Apple Watch' started by MathersMahmood, Jun 3, 2019.

  1. MathersMahmood macrumors 6502a

    MathersMahmood

    Joined:
    Sep 5, 2016
    Location:
    England
    #1
    F5AAC6D9-9687-4CCC-9043-AFED4C30A5E4.jpeg 7182FC05-4496-4000-81CE-5317803AD1BA.jpeg A45C64A6-BDCE-4AC8-AC39-88A8A33E0C54.jpeg Yeah Hello all. Not sure if there’s a thread for this.

    I purchased a Series 4 Stainless Steel recently and unfortunately I’ve had issues with the display. For some reason there were marks on my sapphire display which would not come off when cleaned. I returned the watch and the same issue is still present on my replacement.

    Needless to say I’m annoyed about this but I understand these things happen.

    Have any of you had this issue?
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    It happens, but rarely. Hard to believe that you had two S4 watches with the same exact problem.

    Just return it as you should be within your return window and hope the third one is the charm.
     
  3. MathersMahmood thread starter macrumors 6502a

    MathersMahmood

    Joined:
    Sep 5, 2016
    Location:
    England
    #3
    I thought the same thing. I got it replaced and the replacement seemed fine until I was in direct sunlight and saw the issue.

    The issue appears when you smudge the screen as the mark isn’t visible with a clean screen which is very weird.
     
  4. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    I would just return the watch again if it has that type of mark on the display when you purchased it. It’s not acceptable when you’re paying a lot of money for something that the display is already somewhat damaged, Apple has to understand that and it’s not _your_ fault. I would just make sure you show Apple every time you make the return specifically what you’re talking about.
     
  5. MathersMahmood thread starter macrumors 6502a

    MathersMahmood

    Joined:
    Sep 5, 2016
    Location:
    England
    #5
    I totally agree. The watch cost me £750 and is not even 4 days old. I am thinking of downgrading to the sport model as it seems to be a sapphire issue.
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    If you decide to downgrade, I would also apply a screen protector to the ion- X Glass, as that’s not nearly as durable as the sapphire. The sport model is a great value, and it performs all the same watch OS as the stainless model does. Either way, Apple has to acknowledge that the marks on the sapphire display is not from your own doing.
     
  7. MathersMahmood thread starter macrumors 6502a

    MathersMahmood

    Joined:
    Sep 5, 2016
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    England
    #7
    The employee from apple was surprised to see the issue so didn’t hesitate to return it. I wasn’t expecting it to be on two devices. There have been a few reports of this but it is not as wide spread an issue as the light bleed issues on some watches. So I guess it’s only a few batches of watches.
     
  8. MathersMahmood thread starter macrumors 6502a

    MathersMahmood

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    Sep 5, 2016
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    England
  9. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #9
    I tell ya, if I had defects like this, I wouldn’t waste my time posting it on the forum. I would simply return it and move on.
     
  10. MathersMahmood thread starter macrumors 6502a

    MathersMahmood

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    Sep 5, 2016
    Location:
    England
    #10
    Wanted to check if it’s a wipe spread issue or just a few :)
     
  11. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #11
    It shouldn’t matter if is or an isolated case.
    Send it back.
     

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10 June 3, 2019