Apple Watch Series 5 - Crackly Speakers

The-Real-Deal82

macrumors G3
Original poster
Jan 17, 2013
8,212
13,223
Wales, United Kingdom
Hi, my Series 5 Nike has just started sounding very crackly when I receive calls or when Siri speakers back to me. Has anybody else experienced this? A bit annoying as the watch is only 4 months old.

If it’s faulty I’m hoping I can arrange Apple to pick it up as opposed to spending half a day trekking to the nearest store and getting an inconvenient Genius appointment. :(
 

The-Real-Deal82

macrumors G3
Original poster
Jan 17, 2013
8,212
13,223
Wales, United Kingdom
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
 

StumpyBloke

macrumors 68000
Apr 21, 2012
1,876
1,492
England
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
Don’t know how it works over there. but in the UK if you bought it online then you can send it back and wait for it to be returned. But of course you are then without it for a few days. You may have to speak to them rather than wait for a reply on here.
 

The-Real-Deal82

macrumors G3
Original poster
Jan 17, 2013
8,212
13,223
Wales, United Kingdom
Don’t know how it works over there. but in the UK if you bought it online then you can send it back and wait for it to be returned. But of course you are then without it for a few days. You may have to speak to them rather than wait for a reply on here.
I’ll contact them when I’m back and arrange an exchange. I’m living in Wales so same rules should apply as the rest of the uk. Not bothered about losing the watch for a few days as I wear mechanical watches too.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
31,683
32,329
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
The only thing I can think of, is that maybe if there’s moisture or some type of water penetration affecting the speaker, which is causing the distortion. Obviously the Apple Watch is supposed to be 50m ‘water resistant’, but that would be my specific guess. Either way, you should probably get a replacement Apple Watch out of this given your circumstance.
 

The-Real-Deal82

macrumors G3
Original poster
Jan 17, 2013
8,212
13,223
Wales, United Kingdom
The only thing I can think of, is that maybe if there’s moisture or some type of water penetration affecting the speaker, which is causing the distortion. Obviously the Apple Watch is supposed to be 50m ‘water resistant’, but that would be my specific guess. Either way, you should probably get a replacement Apple Watch out of this given your circumstance.
Yeah i’ll get a replacement I think. It’s never been exposed directly to moisture so if that is the case then Apple can replace it under their 2 year warranty.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
31,683
32,329
Yeah i’ll get a replacement I think. It’s never been exposed directly to moisture so if that is the case then Apple can replace it under their 2 year warranty.
That’s weird that they’re faulty. I think somebody else mentioned it, but you could try a hard reset by holding down the digital crown/power button for 10 seconds until you see the Apple logo, and if that doesn’t fix the issue, then yeah, then it definitely needs to be replace.
 

The-Real-Deal82

macrumors G3
Original poster
Jan 17, 2013
8,212
13,223
Wales, United Kingdom
2 year? It’s only one year I thought?
Not in the UK and EU. I’ve had iPhones replaced in year 2 in the past. Check out the Apple website as it details this.
That’s weird that they’re faulty. I think somebody else mentioned it, but you could try a hard reset by holding down the digital crown/power button for 10 seconds until you see the Apple logo, and if that doesn’t fix the issue, then yeah, then it definitely needs to be replace.
I’ve already tried that and it’s still crackly. Sounds awful to be fair. It’s only started doing it in the past few days.
 
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nickdalzell1

macrumors 6502a
Dec 8, 2019
557
217
Mine only makes staticky, or crackling sounds after I shower. It takes a few hours to clear it and have it sound normal even with water lock/eject.