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Apple Watch Series 5 - Crackly Speakers

The-Real-Deal82

The-Real-Deal82

macrumors P6
Original poster
Jan 17, 2013
17,558
25,813
Wales, United Kingdom
Hi, my Series 5 Nike has just started sounding very crackly when I receive calls or when Siri speakers back to me. Has anybody else experienced this? A bit annoying as the watch is only 4 months old.

If it’s faulty I’m hoping I can arrange Apple to pick it up as opposed to spending half a day trekking to the nearest store and getting an inconvenient Genius appointment. :(
 
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
 
The-Real-Deal82 said:
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
Click to expand...

Don’t know how it works over there. but in the UK if you bought it online then you can send it back and wait for it to be returned. But of course you are then without it for a few days. You may have to speak to them rather than wait for a reply on here.
 
StumpyBloke said:
Don’t know how it works over there. but in the UK if you bought it online then you can send it back and wait for it to be returned. But of course you are then without it for a few days. You may have to speak to them rather than wait for a reply on here.
Click to expand...
I’ll contact them when I’m back and arrange an exchange. I’m living in Wales so same rules should apply as the rest of the uk. Not bothered about losing the watch for a few days as I wear mechanical watches too.
 
The-Real-Deal82 said:
Speakers are still crackly after the restart sadly. Does anybody know if you can arrange a replacement without going to an Apple Store? I did buy the device from Apple but through their website.
Click to expand...

The only thing I can think of, is that maybe if there’s moisture or some type of water penetration affecting the speaker, which is causing the distortion. Obviously the Apple Watch is supposed to be 50m ‘water resistant’, but that would be my specific guess. Either way, you should probably get a replacement Apple Watch out of this given your circumstance.
 
Relentless Power said:
The only thing I can think of, is that maybe if there’s moisture or some type of water penetration affecting the speaker, which is causing the distortion. Obviously the Apple Watch is supposed to be 50m ‘water resistant’, but that would be my specific guess. Either way, you should probably get a replacement Apple Watch out of this given your circumstance.
Click to expand...
Yeah i’ll get a replacement I think. It’s never been exposed directly to moisture so if that is the case then Apple can replace it under their 2 year warranty.
 
The-Real-Deal82 said:
Yeah i’ll get a replacement I think. It’s never been exposed directly to moisture so if that is the case then Apple can replace it under their 2 year warranty.
Click to expand...

That’s weird that they’re faulty. I think somebody else mentioned it, but you could try a hard reset by holding down the digital crown/power button for 10 seconds until you see the Apple logo, and if that doesn’t fix the issue, then yeah, then it definitely needs to be replace.
 
StumpyBloke said:
2 year? It’s only one year I thought?
Click to expand...
Not in the UK and EU. I’ve had iPhones replaced in year 2 in the past. Check out the Apple website as it details this.
Relentless Power said:
That’s weird that they’re faulty. I think somebody else mentioned it, but you could try a hard reset by holding down the digital crown/power button for 10 seconds until you see the Apple logo, and if that doesn’t fix the issue, then yeah, then it definitely needs to be replace.
Click to expand...
I’ve already tried that and it’s still crackly. Sounds awful to be fair. It’s only started doing it in the past few days.
 
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Mine only makes staticky, or crackling sounds after I shower. It takes a few hours to clear it and have it sound normal even with water lock/eject.
 
bbc8cdb5cd73dfcce0dcb6b900a51913.jpg

The speakers had failed on my watch and Apple are in the process of replacing it. I haven’t read of any complaints elsewhere so hopefully my replacement lasts longer than 5 months
 
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