Apple Watch snowy/fuzzy screen

Discussion in 'Apple Watch' started by muddy01, Dec 12, 2015.

  1. muddy01 macrumors newbie

    Joined:
    Dec 12, 2015
    #1
    Hey all, new to the forum, but a long time lurker. I just got my wife an Apple Watch, today was the first day we paired it. It worked great for the first hour or so but then the screen went snowy/fuzzy all of a sudden. Tried to do a hard reset but when the phone starts back up the screen is immediately the same. Any ideas? I'm curious if anyone's seen this yet? A shot if the scree is below.

    Thanks!

    [​IMG]
     
  2. LoveToMacRumors macrumors 68000

    LoveToMacRumors

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  3. TxWatch macrumors 6502

    TxWatch

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    Nov 30, 2015
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    #3
    Looks like a defective Watch to me. I would return it at the Apple store or where you bought it.

    TxWatch
     
  4. maxsix Suspended

    maxsix

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    Western Hemisphere
    #4
    I've only seen one of these. Returned to the Genius Bar, they replaced it.
     
  5. MH01 macrumors G4

    MH01

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    Feb 11, 2008
  6. muddy01 thread starter macrumors newbie

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    Dec 12, 2015
  7. muddy01 thread starter macrumors newbie

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    Dec 12, 2015
    #7
    Went to Apple, they wouldn't replace it on the spot as I bought it from another non-Apple store. So I have to make a genius appointment for them to send it back to get either replaced or repaired. Sucks. I think I'll try replacing it through who I bought it from first, might be quickest.
     
  8. TxWatch macrumors 6502

    TxWatch

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    Nov 30, 2015
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    Texas
    #8
    If you bought it at Best Buy or Target, they should do it since you have until Mid-Jan to return them for a full refund.
     
  9. muddy01 thread starter macrumors newbie

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    Dec 12, 2015
  10. Newtons Apple macrumors G5

    Newtons Apple

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    #10
    B&H is an excellent company and they will replace you watch on the spot!
     
  11. Mr. Buzzcut macrumors 65816

    Mr. Buzzcut

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  12. adamhenry macrumors 65816

    adamhenry

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    #12
    Probably not many people here will understand that!
     
  13. muddy01 thread starter macrumors newbie

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    Dec 12, 2015
    #13
    Haha good one. I don't miss those days!
     
  14. Julien macrumors G3

    Julien

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    Atlanta
    #14
    I thought B&H only had 1 physical location in NYC and was mostly an on-line retailer. Of course maybe the OP lives in NYC.
     
  15. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
    #15
    Even if the OP does not live there, B&H will replace the product.
     
  16. nicho macrumors 68000

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    Feb 15, 2008
    #16
    i assume the point was, not on the spot. return by post and be sent a new one (will they even do that simultaneously?)
     
  17. Newtons Apple macrumors G5

    Newtons Apple

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    #17
    What I was saying is B&H will give you no trouble about rerunning a defective product. That are a good company. If they just bought it B&H will replace with a brand new one on the spot without a question.
     
  18. nicho macrumors 68000

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    Feb 15, 2008
    #18
    What I'm saying is on the spot is a very specific term that means you have to physically receive it there and then when you tell them it's broken. It means they need to go to a physical location for it to be replaced on the spot.
     
  19. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    If I did not make my self clear. B&H would replace this just purchased watch ON THE SPOT just like apple. If it is past the return period B&H can make their own rules and you should read them before you buy. It is why I like AC+ for the watch as Apple will replace it via overnight shipping if your current one is broken.
     
  20. nicho macrumors 68000

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    #20
    You are still not understanding the point.

    An online retailer cannot physically replace something on the spot.

    Apple also do not replace on the spot through AC+. The best you can get is the overnight expedited shipping. If you go into a Genius Bar they'll send it away and make you wait.
     
  21. Newtons Apple macrumors G5

    Newtons Apple

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    #21
    If you go to B&H with a watch you just purchased and it is broken, B&H will replace it on the spot. Even if you bought it via on-line and take it back to B&H they will replace it on the spot! After B&H's return period, which they set, I agree they will no longer replace it and it is then up to the owner to deal with Apple. I never said that Apple will replace on the spot unless you are within the return period. At that point you can return it for a refund and buy another.

    If you are past the return period Apple will send it away to be fixed or you need to call and have Apple overnight you another if you have AC+.

    I understand the point perfectly, do you?
     
  22. redman042 macrumors 68020

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