Apple Watch Sport screen scuffed & chipped

Discussion in 'Apple Watch' started by respectabilia, May 19, 2015.

  1. respectabilia, May 19, 2015
    Last edited: May 28, 2015

    respectabilia macrumors regular

    Joined:
    Oct 24, 2010
    #1
    Never thought it'd be me posting this about a damaged screen, I'm usually reading stuff like this from others.

    I've never scuffed an iPhone since iPhone 4 so was surprised my Apple Watch scuffed so quickly (15 days).

    Anyway, here's the pic:

    ImageUploadedByTapatalk1432058429.815870.jpg ImageUploadedByTapatalk1432058440.369886.jpg

    So what happened?

    That's the part I'm surprised about. It wasn't anything out of the ordinary. I do recall bumping it here and there (not on concrete but on stuff like a wooden headboard or door etc) but after those bumps I've checked each time and the watch held up fine.

    So I noticed the first chipping, the one on the right, yesterday. No bump on anything yesterday, just noticed it. I remember discussing it at home and agreeing I'll live with it.

    So I was shocked to see today the second chipping, the one on the left (middle of the watch, left side). Again, for no apparent reason today. I don't recall smashing it anywhere and the main thing is, I've never dropped it, it's been on my wrist almost all the time. I can say I've been as careful as you probably can with your wrists without hiding your hands all the time.

    For something on the wrist seeing day to day life, I would've expected stronger durability (I had a £25 watch for over a year with no such scuff). Or at least, to see stuff like this MONTHS from now by which I could just get generation 2. But within two weeks, I can only dread what it'll look like in a year's time if it makes it at all.

    Options:
    1. Sell it on eBay and buy the stainless steel sapphire version, but some say that also chips?
    2. Repair it via Apple, though no idea how much it'll cost or if it's worth it.

    Either way, the Apple Watch experience has suddenly gone from high to low.

    Anyone else chipped their's? What did you guys do to resolve it? Anyone decided to live with a scuffed watch?

    -----------------

    UPDATE 2
    ---

    So I've got some great news to report: my Apple Watch has gone for repairs/replacement free of charge!

    It didn't start all well though.

    Initially, before the watch was even damaged, I had already booked a Genius Bar appointment for that week for my iPhone home screen. When I called Apple, they told me I could try talking to the Genius Bar then about my Apple Watch as well and if they weren't able to help then, I could always reschedule.

    MY FIRST GENIUS VISIT

    So at the iPhone genius appointment at Regent St, London, the genius dealt well with the iPhone issue and initially said he wasn't really a watch specialist. If he'd stopped there it would've been better because he then still went on to examine my watch and tell me more or less that I was at fault. When I explained my issue, that I haven't done anything out of the norm and normal use shouldn't be causing the screen to chip off so quickly within a couple of weeks and I don't know what more I can do to make it safer while still keeping it a 'sport' watch, guess what he told me? He told me to get a watch case! I was surprised but he said loads of people with expensive Rolex watches apparently wear cases on their Rolex watches. Really? Anyway, the awkward thing was that Apple don't even sell Watch cases in their stores so this can't be Apple's position, unlike with the iPhone.


    MY SECOND GENIUS VISIT

    I had to return to the Genius Bar a couple of days later for the same iPhone issue (to get it repaired in store). This time, the Apple genius was excellent. She sparked conversation about my watch and I decided to tell her about the damage. She immediately told me to book a watch appointment specifically. Interestingly, she also said a few of her *colleagues* had issues with scratches and stuff on their watches and got them replaced. My hopes lifted.

    So I went to a MacBook in the store to book a genius appointment online specifically for the watc (I was told by another employee there were no available walk in appointments). An employee wearing a red baseball cap came up to me and asked if I needed help. This guy was a hero. I told him I was booking a genius appointment online. He asked what my issue was and I showed him my watch. He didn't even have a watch but he immediately took it really seriously. Told me to wait for a few minutes while he spoke to the manager to see if they could deal with it there and then. And amazingly, he came back and fit in an appointment for me within the next hour with a watch specialist. He did remark that appointments were tight for iOS and Mac but not so much for watch issues.

    When I was seen by the watch specialist, he took it off me behind scenes and came back saying they'd replace it for free. He said he could see it had some impact but agreed with me it shouldn't be happening like this normally and that the watch sport version was made for sport. He also agreed that he's not into the case/screen protector idea. He confirmed that the ion-x screen was made to break less but might scratch easier whereas the sapphire was made to scratch less but might shatter/break easier. Important.

    So anyway, it's a two week wait. Really happy it turned out all well in the end.

    TLDR & things I learned:
    - Always discuss your issues with the specialists for your particular device.
    - Not all geniuses are the same. Some are definitely more helpful than others.
    - Apple can be reasonable about damage and repairs where there's room for doubt I think. If they had charged me £149 (or £189?) for a 15 day old device that cost £300 in the first place, they would've caused some significant damage to their reputation, at least for me.
    - Once you don't have the Apple Watch, you miss the stuff it can do.

    ImageUploadedByTapatalk1432421091.895280.jpg

    ---
    UPDATE 3
    --

    Things took a stressful turn.

    I got an email from Apple repairs yesterday telling me I needed to pay an atrocious £186 to repair the watch! I wasn’t able to capture the screenshot because the page got updated, but here’s the tab with the price. View attachment 556321

    I was not happy at all. Here’s the repair authorisation from the Apple Store telling me I didn’t have to pay anything: View attachment 556322

    So I arranged a call with Apple. The support lady told me that the engineers concluded it was accidental damage and therefore would costs me. I felt seriously let down. I explained that the store told me I wouldn’t have to pay anything because this sort of damage wasn’t supposed to happen.

    She agreed that there must’ve been miscommunication about the pricing and the Store should’ve told me that I may have to pay. Because of this miscommunication, she was willing to make an exception and let this off. So in the end, I’m relieved to know that it won’t cost me 2/3 of the cost of the watch itself and they should repair it for free.

    Then I asked her, if this was really about accidental damage, as a school teacher with most of the time in the classroom, what am I doing that’s so active it’s damaging a *sports watch*? A sports watch that’s being advertised as good enough for ice skating and all sorts of wild sports. I asked the genius in the store the same thing and he simply said it shouldn’t be getting damaged so easily. The lady also wasn’t able to give a clear answer, although she was always polite and as helpful as she could be.

    She mentioned that I should just try and be careful of hitting desk corners maybe, etc. I had to ask her, should an Apple Watch Sport really be cracking from hitting desk corners? When cheaper watches take all sorts of day to day beatings? She also suggested a screen protector if need be, but did acknowledge Apple doesn’t even sell those or cases in their own stores.

    In the end, she did her best to alleviate my stress by removing the price but left the crucial questions about watch long-term protection unanswered, through no fault of her own. Regardless, I’m happy with her support, she did her best to help to be honest, as Apple Support always do.
     
  2. rowdt1 macrumors regular

    Joined:
    Feb 18, 2015
    Location:
    The Netherlands
    #2
    I feel sorry for you man.. Having spent that amount of money for an object that you expect to be durable. No bad experiences here so far, although I read a tweet by a guy who had similar issues. Instead of pieces just breaking off he said the screen scratched rather quickly and he had no idea where it came from.

    But if I were you I'd take it to an Apple Store first to see if they can easily repair it. If not, sell it and get the stainless steel version.
     
  3. Cabby macrumors regular

    Joined:
    Jun 28, 2010
    #3
    Option 3. Keep it because if you have 2 chips in 15 days, imagine what your replacement watch is going to look like in the first month rending your whole replacement process pointless.
     
  4. kinster macrumors 6502a

    kinster

    Joined:
    Nov 6, 2006
    #4
    Or he could just get a refund and not endure the process again?
     
  5. daydayvol macrumors regular

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    Sep 16, 2012
    #5
    I highly doubt you would even get retail for that. Might as well just get it fixed from apple. Why no apple care +?
     
  6. respectabilia thread starter macrumors regular

    Joined:
    Oct 24, 2010
    #6

    Thanks.

    Yeah, I think I'll contact the Apple Store about it first. Seeing how most people's watches are fine, I have no idea if this is an isolated first batch of this is just how the sport is.
     
  7. daydayvol macrumors regular

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    Sep 16, 2012
  8. respectabilia thread starter macrumors regular

    Joined:
    Oct 24, 2010
    #8
    Apple Watch Sport screen scuffed & chipped


    I've never needed it with any of my devices as I generally take care of them. Not getting it has saved me money over the years at a risk but now might cost me.

    ----------


    Past 14day window. And they only take undamaged returns.
     
  9. daydayvol macrumors regular

    Joined:
    Sep 16, 2012
    #9
    Oh, I totally understand that. I only have it on my phone and now watch (whenever it comes). I haven't had to use applecare on anything other than a new charger for my phone but did that twice. I take care of things but figured since I will be using the watch during workouts, I might as well get the applecare+ since it was kinda cheap.

    Sorry it happened to you and hopefully apple will work with you.
     
  10. respectabilia thread starter macrumors regular

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    Oct 24, 2010
    #10

    Cheers.
     
  11. daydayvol macrumors regular

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    Sep 16, 2012
    #11
    Another option and def not the best option. You could always get a slim case and it would hide the damage.
     
  12. John6Plus macrumors 6502

    John6Plus

    Joined:
    Sep 19, 2014
    Location:
    Holland, MI
    #12
    Something happened - near the chips from the side shot you can see scratches (or some kind of marks) on the aluminum. I'm not saying it should have chipped like that, but I don't think this was from a minor bump. You probably just didn't notice when it happened - part of getting used to a watch is forgetting it's even there, so if someone closed a car door on you... ok you'd remember that.

    Did anyone toss you off a building recently? Attack you with an ax, in which case your watch saved your life?

    Just brainstorming.

    I'll show myself out.
     
  13. respectabilia thread starter macrumors regular

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    Oct 24, 2010
    #13

    Lol. Let me check my diary and see if I can find 'get thrown off a building'...
     
  14. daydayvol macrumors regular

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    Sep 16, 2012
    #14
    I'm going to go with, he was a war boy in mad max. They get tossed around a lot and don't even realize it.
     
  15. respectabilia thread starter macrumors regular

    Joined:
    Oct 24, 2010
    #15
    But actually, yes I agree something must've happened. I noticed that mark on the aluminium yesterday but I can't think of anything out of normal day stuff I've done to cause it. No falling on my hand, no dropping the watch on to concrete etc.

    Basically, with a phone at least, it's obvious to know when it'll scratch or scuff so you can avoid it. But with the watch, I don't know how to avoid it anymore than I've been trying to.

    ----------




    ----------

    Not to mention that the Watch is advertised for physical stuff, the ad has people doing all sorts of sports and activities.
     
  16. daydayvol macrumors regular

    Joined:
    Sep 16, 2012
    #16

    Yeah, I am kinda worried about doing some crossfit workouts with it or even playing bball. I may just get a case for when I do those activities. I was on the fence about a case but this thread has pushed me over the edge. I think they give the watch a decent look. For nicer events/work I will go without a case.
     
  17. KojiH macrumors 6502

    Joined:
    Sep 19, 2012
    #17
    I wonder how thick the crystal is at the edge where it meets with the case.

    Most traditional wristwatches have crystals that are still few mm thick at the edge and typically either dome more gradually toward the center or use a sharp bevel near the edge rather than the quarter round style contour that the Apple Watches have. Many traditional watches that have the quarter round crystal edge contour are made of acrylic rather than mineral glass.

    If the crystal is extremely thin at the edge it might explain the chipping.

    BTW, I've chipped many mineral glass crystals on my traditional watches over the years. And like the OP the chips tend to occur at the edges of the crystals...
     
  18. respectabilia thread starter macrumors regular

    Joined:
    Oct 24, 2010
    #18
    Apple Watch Sport screen scuffed & chipped


    I used to scoff at watch cases because it's so counter to the style aspect of the watch in my opinion, but I guess I have to swallow my pride here.
     
  19. Lennyvalentin macrumors 6502a

    Lennyvalentin

    Joined:
    Apr 25, 2011
    #19
    It's possible - although this is just speculation of course - that there's excess tension in the glass of your particular watch, making it more prone to chipping (making it a manufacturing defect, essentially.) It's of course hard to say for sure, especially since you seem unclear of what actually caused the damage...

    I'd suggest just living with it for now unless you start getting cracks creeping across the glass, as you'll never know how long a replacement crystal would last if you spend money to get the damage fixed. "Scratch" it up to life, eh? :)

    No more than a fraction of a millimeter, and resting on a bed of relatively soft adhesive. It's not going to stand up to very much in the way of abuse unfortunately.
     
  20. daydayvol macrumors regular

    Joined:
    Sep 16, 2012
    #20
    Yeah, I feel ya. I have found some that give it a g shock look. I wear many of those so the g shockish cases don't bother me. Not a huge deal for me but I wouldn't always want the watch in the case. It is a very nice looking watch and needs to be displayed in its naked state.
     
  21. redman042 macrumors 68020

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    Jun 13, 2008
    #21
    It's scary to read these threads. I don't think the incidents of Sport watch damage are high - many people are saying theirs are fine after a few weeks of normal use - but there have been some sincere posts like this that show a lot of damage with no recollection of major impact.

    My SGS comes today and I'll be thinking a lot about this as I start using it. I'm going to add Apple Care this afternoon. I also have a SS model on order (order placed 5/3, delivers late June or early July) as a "backup". I don't really want to spend that much money but if I find that I love the watch I just may keep that order active, and sell the SG. If my SG gets damaged too easily then I will utilize one Apple Care service to repair it, sell it, and get the SS model.

    At least that's my current thinking.
     
  22. respectabilia thread starter macrumors regular

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    Oct 24, 2010
    #22
    I hope mine is an isolated case (ie I got a bad apple - yes, pun intended). Because that stainless steel is a steep price, especially knowing I'll likely want to upgrade to the second generation, because despite these durability issues, I was really loving the watch.
     
  23. rsxmachine macrumors 6502

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    Dec 19, 2007
    #23
    Why do you think the SS would be more durable. I'm sure whatever damage you caused would have cracked the whole sapphire screen.
     
  24. phytonix macrumors 6502

    Joined:
    Jan 26, 2006
    #24
    I liked the watch too. My screen damage was much milder than yours. But that was also within 2 weeks. I can't deal with this poor durability, and I can't deal with scratches on SS or its ridiculous price. So I returned mine and be done with it.
     
  25. Twimfy macrumors 6502a

    Twimfy

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    Sep 11, 2011
    Location:
    UK
    #25
    I've just started a thread of my own to do with this. Got a nick on the curve of the glass at the top. Not a scratch but an actually piece of glass missing.

    This happened on day 3 of ownership having been nowhere but the shop in my car once.

    I'm convinced it's a defect but if not I'm dreading to think what these Sports are going to turn into after a year.
     

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