Apple Watch Sport Sensor Detachment

Discussion in 'Apple Watch' started by sportwatchsd, Jul 28, 2017.

  1. sportwatchsd, Jul 28, 2017
    Last edited: Jul 28, 2017

    sportwatchsd macrumors newbie

    Joined:
    Jul 28, 2017
    #1
    The sensor on the back of my original Space Grey Apple Watch Sport separated from my watch yesterday morning when I took my watch off of its charging puck. I immediately contacted Apple and I am thrill to report that this is a known defect and that they are replacing my 2 year old watch. I am sending it off to Apple on Monday. What are the odds that I can get them to swap me for an aluminum watch? Just not so enamored with my space grey...
     
  2. Joe Rossignol Editor

    Joe Rossignol

    Staff Member

    Joined:
    May 12, 2012
    Location:
    Toronto
    #2
    If it's an original model ("Series 0") you might be upgraded to a Series 1 model…
    And more details about the policy you're being covered under…
     
  3. sportwatchsd thread starter macrumors newbie

    Joined:
    Jul 28, 2017
    #3
    Yes, I do have the Series 0. I am wondering if Apple would honor a request to switch out for the Aluminum for the Space Grey? What do you think? Actually, the Apple Support email I received indicates they are replacing my Apple Watch... so I assume they will replace with the S-1. Curious if I should contact them ahead of sending in my damaged watch to request aluminum instead of space grey?
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Chance are you replacement box is already labeled and getting ready to ship if not shipped already. Does not hurt to ask but do not be disappointed if they can not comply.
     
  5. Relentless Power, Jul 29, 2017
    Last edited: Jul 29, 2017

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Going off what was told to me from Apple years back, I don't think Apple will switch out one Apple Watch color for another. They typically will give you the exact same model of whatever you had in return. The same applies the iPhones iPads and MacBooks. So whatever configuration you had prior, is exactly what you will receive in return. That is, unless they make an exception.
     

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