Apple Watch SS cracked sapphire glass

nigels0

macrumors member
Original poster
Feb 23, 2008
55
2
hi,

I managed to drop my SS series 1 Apple Watch - only a couple of feet but onto tile, and the screen cracked diagonally right across the display.

As I didn’t have AppleCare, I took it into a third-party repairer and they changed the screen over to a new one. I don’t think it was a sapphire screen, but I was OK with the look.

Strangest thing though, the RFID didn’t work - even after completely resetting and restoring from backup. As I use that function a lot to pay for things, I had to get the old screen put back - crack and all.

Just wondered if anyone else knew a way of getting around the problem and replacing the screen and have the RFID function working?
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,924
34,938
hi,

I managed to drop my SS series 1 Apple Watch - only a couple of feet but onto tile, and the screen cracked diagonally right across the display.

As I didn’t have AppleCare, I took it into a third-party repairer and they changed the screen over to a new one. I don’t think it was a sapphire screen, but I was OK with the look.

Strangest thing though, the RFID didn’t work - even after completely resetting and restoring from backup. As I use that function a lot to pay for things, I had to get the old screen put back - crack and all.

Just wondered if anyone else knew a way of getting around the problem and replacing the screen and have the RFID function working?
My advice is to avoid third-party repair when it comes to the Apple Watch. If you truly want it repaired to have normal function, then I would opt for Apple to do it or simply upgrade to a newer model if applicable.
 
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nigels0

macrumors member
Original poster
Feb 23, 2008
55
2
Thanks for your advice.

Does anyone have any experience of repair and whether the RFID worked afterward?
 

nigels0

macrumors member
Original poster
Feb 23, 2008
55
2
Thanks for your advice, I have tried google. I’m asking a different question.
 

bradbomb

macrumors 6502
Jan 7, 2002
370
135
Los Angeles, CA
First of all call me stupid if I'm mistaken, but Apple never made a SS Series 1. The SS only came in the original (commonly referred to as Series 0), Series 2, and Series 3.

In terms of the real problem, if the RFID works like on the iPhone, I remember there were issues when there were aftermarket replacements on iPhones and TouchID stopped working because of security measures where the enclave and parts didn't match. That might be whats happening here. Since the watch only unlocks with the screen or thru the iPhone, there might be a security fail check which disables the RFID for Apple Pay to keep your CC info secure.

Like others have said, go replace or fix it at Apple or an Apple Authorized Repair facility. Seeing that they didn't replace a SS with a sapphire glass or the OLED thats laminated on that, the watch must be failing a security check or something
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,924
34,938
First of all call me stupid if I'm mistaken, but Apple never made a SS Series 1. The SS only came in the original (commonly referred to as Series 0), Series 2, and Series 3.
Correct, they never made a stainless steel Series one, it was only offered in aluminum for the Series one. The first generation Apple Watch (Series 0) was offered in stainless and aluminum.
 

JPack

macrumors 603
Mar 27, 2017
6,057
9,631
If you have a Series 1 (2016), the NFC chip is located on the display.

When you replace the display, the NFC data need to be cleared. You will need to delete the Apple Pay data and enter it manually again. You cannot use restore.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,924
34,938
I've never had good results using third party repairs for any Apple device.
Because they don’t use always OEM specification parts and they are not trained directly from Apple either. Those are the two reasons why most third-party repair shops are not preferred.
 
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