I was having some difficulty last week with my apple watch. Tried touching the screen with no reply. After 2 minutes, in lightning speed, it sped through all of the commands on a locked watched. Over the next 3 hours I saw that my watch was not responding to commands on the bottom third of the screen. Force touch was not working correctly. I could pull down notifications, but could not get it to raise away (furthering proof of issues with bottom half). Took it to Apple Saturday where we reset the watch and unpaired multiple times. I was the first issue like this with a watch in Louisville, KY. Watch had to be shipped to Apple (Saturday night) and I received it back today. They sent a new face entirely and did not repair it. The watch came in a sealed apple watch square box (that i haven't seen: attached). Has anyone else went through this process, or had any issues? I was very happy with turnover time (was told 7-10 days, took 2 1/2 days, weekend included).