Apple Watch turned off by itself midway while swimming

[Al Rukh]

It didn’t manage to turn on even when I held the crown and side button down together for a reboot. I realised, after finishing my swim, that the watch became so hot to the point where I couldn’t even hold it - I’m not exaggerating it.

It’s warm now but still couldn’t turn on. Anyone experienced this before? Does this mean there is water ingress?

 

[jz0309]

It didn’t manage to turn on even when I held the crown and side button down together for a reboot. I realised, after finishing my swim, that the watch became so hot to the point where I couldn’t even hold it - I’m not exaggerating it.

It’s warm now but still couldn’t turn on. Anyone experienced this before? Does this mean there is water ingress?

What Watch model? How old? Have you been swimming with it for a long time?
There have been a few threads recently with folks reporting watch dying due to water

 

[Howard2k]

What Watch model? How old? Have you been swimming with it for a long time?
There have been a few threads recently with folks reporting watch dying due to water

Maybe coincidence but there are also a few threads where people say that they don't bother rinsing off the watch, or that you don't need to.

 

[Al Rukh]

What Watch model? How old? Have you been swimming with it for a long time?
There have been a few threads recently with folks reporting watch dying due to water

It’s a S7 Edition model. I’ve used it for swimming before and I rinse my watch with running water daily for hygiene purposes. I’m pretty disappointed I must say. I’ll bring it to Apple but I’m prepared for them to diagnose it with water damage…

 

[Monkswhiskers]

If it got that hot then a MAJOR malfunction obvs. Keep us posted .

 

[jz0309]

It’s a S7 Edition model. I’ve used it for swimming before and I rinse my watch with running water daily for hygiene purposes. I’m pretty disappointed I must say. I’ll bring it to Apple but I’m prepared for them to diagnose it with water damage…

You don’t have AC+?
Didn’t the Edition models come with 2 year warranty? I do have the Ti S7 but also have AC+.
I would push back on “water damage” but please let us know what they have to say

 

[Al Rukh]

You don’t have AC+?
Didn’t the Edition models come with 2 year warranty? I do have the Ti S7 but also have AC+.
I would push back on “water damage” but please let us know what they have to say

Yep two years limited warranty and I didn’t get the AC+. Such a silly decision I made not getting one, looking back at it.

I’ll just let them know it can’t power on and that it got so hot. Let them figure things out.

Will keep y’all posted.

 

[Monkswhiskers]

You don’t have AC+?
Didn’t the Edition models come with 2 year warranty? I do have the Ti S7 but also have AC+.
I would push back on “water damage” but please let us know what they have to say

Yea an S7 edition standard warranty would be over this Fall minimum. Defo push back

 

[jz0309]

Yep two years limited warranty and I didn’t get the AC+. Such a silly decision I made not getting one, looking back at it.

I’ll just let them know it can’t power on and that it got so hot. Let them figure things out.

Will keep y’all posted.

I’d expect better service for an Edition model vs an alu one, good luck

 

[Rainshadow]

Yep two years limited warranty and I didn’t get the AC+. Such a silly decision I made not getting one, looking back at it.

I’ll just let them know it can’t power on and that it got so hot. Let them figure things out.

Will keep y’all posted.

Just saying. My father once had them refuse a replacement for an iPad that was getting insanely hot during charging despite using the apple charger. They claimed it was normal and not to worry.

He pushed back and said if the iPad starts on fire during the night he wanted to know who the apple genius was he was talking to etc etc. they put him on hold and eventually sent him a replacement.

If they find water damage and use that as an excuse, I would push back hard on these watches - being honest - but pointing out you don’t use it outside of its marketed parameters.

I understand the need to not replace every device someone whines about, but there are legit times where the problem was apples, not the customer’s.

 

[Al Rukh]

Just saying. My father once had them refuse a replacement for an iPad that was getting insanely hot during charging despite using the apple charger. They claimed it was normal and not to worry.

He pushed back and said if the iPad starts on fire during the night he wanted to know who the apple genius was he was talking to etc etc. they put him on hold and eventually sent him a replacement.

If they find water damage and use that as an excuse, I would push back hard on these watches - being honest - but pointing out you don’t use it outside of its marketed parameters.

I understand the need to not replace every device someone whines about, but there are legit times where the problem was apples, not the customer’s.

Thanks for sharing your experience. I would try to push it if they found water ingress.

 

[Monkswhiskers]

I really think that for a company that has advertised using the watch for diving and surfing etc. as long as you are within the warranty then they haven’t a leg to stand on to refuse a replacement from water damage unless they can prove abuse in some way.

 

[jz0309]

I really think that for a company that has advertised using the watch for diving and surfing etc. as long as you are within the warranty then they haven’t a leg to stand on to refuse a replacement from water damage unless they can prove abuse in some way.

we are talking about a S7 here - Apple has never advertised it for such activities

 

[Monkswhiskers]

we are talking about a S7 here - Apple has never advertised it for such activities

Every watch since S2 rated for 50m depth. The S3 adds featured people surfing while taking phone calls

 

[Howard2k]

Every watch since S2 rated for 50m depth. The S3 adds featured people surfing while taking phone calls

No it's not. It's 50m static pressure, not 50m diving.

What is a "Water-Resistant" Watch?

The ability to jump right into the water, or not worrying about your watch getting wet while hand washing or showering is a massive sigh of relief for watch owners everywhere. What does water-resistant actually mean when it comes to watches, and how will you know what your watch can withstand...

jackmasonbrand.com

 

[Al Rukh]

Well it should be swim-proof at least?

 

[jz0309]

Every watch since S2 rated for 50m depth. The S3 adds featured people surfing while taking phone calls

from the Apple website, same applies for S7:

Apple Watch Series 8 and Apple Watch SE have a water resistance rating of 50 meters under ISO standard 22810:2010. This means that they may be used for shallow-water activities like swimming in a pool or ocean. However, they should not be used for scuba diving, waterskiing, or other activities involving high-velocity water or submersion below shallow depth. Water resistance is not a permanent condition and can diminish over time. For additional information see support.apple.com/en-us/HT205000. Series 8 is also rated IP6X dust resistant.

 

[Monkswhiskers]

from the Apple website, same applies for S7:

Apple Watch Series 8 and Apple Watch SE have a water resistance rating of 50 meters under ISO standard 22810:2010. This means that they may be used for shallow-water activities like swimming in a pool or ocean. However, they should not be used for scuba diving, waterskiing, or other activities involving high-velocity water or submersion below shallow depth. Water resistance is not a permanent condition and can diminish over time. For additional information see support.apple.com/en-us/HT205000. Series 8 is also rated IP6X dust resistant.

Fair enough, and the surfing ad?

 

[jz0309]

Fair enough, and the surfing ad?

was that really from Apple or some YouTuber? I don't really watch any ads or look at those so don't know

 

[Monkswhiskers]

Fair enough, and the surfing

Well it should be swim-proof at least?

Exactly, even if the water resistance diminishes over time, if it fails within the warranty I’d be wanting a replacement.

 

[Monkswhiskers]

was that really from Apple or some YouTuber? I don't really watch any ads or look at those so don't know

 

[Monkswhiskers]

@Mania89 I’m sure Apple will be fine but if they are being difficult maybe show them this!

 

[jz0309]

Odd, I would certainly consider surfing as a high velocity water activity…

 

[mikedis]

FWIW - When you buy a Sport Loop, the trifold tells you to wear it one way for daily use and to wear it another for water sports.

Anywho, on the topic of the Apple Watch overheating and dying, it's possible that water got in and shorted something. Could also just be a defective battery with convenient timing.

Apple can remotely diagnose it, either through Apple Support or at the store. But if the watch can't turn on, I don't think they can diagnose it. And they can't send it off for service before diagnosing it. They can only outright replace it, where they'll charge you the full replacement fee of $799 or whatever it is for Series 7 Editions.

 

[Monkswhiskers]

FWIW - When you buy a Sport Loop, the trifold tells you to wear it one way for daily use and to wear it another for water sports.

Anywho, on the topic of the Apple Watch overheating and dying, it's possible that water got in and shorted something. Could also just be a defective battery with convenient timing.

Apple can remotely diagnose it, either through Apple Support or at the store. But if the watch can't turn on, I don't think they can diagnose it. And they can't send it off for service before diagnosing it. They can only outright replace it, where they'll charge you the full replacement fee of $799 or whatever it is for Series 7 Editions.

So a watch completely dies within the warranty and they won't replace it for free? I sincerely hope not.