Apple Watch unpairing unsuccessful

Discussion in 'Apple Watch' started by mrochester, Mar 27, 2018.

  1. mrochester macrumors 68000

    Joined:
    Feb 8, 2009
    #1
    Hi

    I’ve just bought a series 3 Apple Watch. I have unpair my series 2, which gave me an error ‘unpairing unsuccessful’ on my iPhone. When I’ve gone to setup my new watch, the last backup available to select is April 2017. The series 2 Watch appears to have been wiped as it’s now back at the pairing screen.

    How do I get today’s backup to setup the new Watch?

    Many thanks

    M.
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Did you remove your Series 2 from your iCloud account before erasing all content and settings?
     
  3. mrochester thread starter macrumors 68000

    Joined:
    Feb 8, 2009
    #3
    Actually I think I know what the problem is... the new watch is on an older version of watch os
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    The last two times my iPhone says that the upairing was unsuccessful, yet it still worked when I asked for it to use that particular backup when repairing. All updates on watch and iPhone X were current.
     
  5. CNebs macrumors member

    Joined:
    Feb 23, 2018
    Location:
    Northern VA
    #5
    I’ve had that happen with my former S0. The unpairing still creates a backup, but unpairing fails after the backup has completed. Sometimes you’ll need to go to Settings on the watch and reset from there if unpairing fails. When you go to pair, you’ll see the backup was completed when you tried to unpair.
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Right, but you’re iPhone and Apple Watch have to have correlating software to update.
     
  7. mrochester thread starter macrumors 68000

    Joined:
    Feb 8, 2009
    #7
    I’ve always thought the way Apple handle restoring backups to devices with older OS versions to be pretty sloppy. I had no way to update the watch before restoring a backup, so I had to set the watch up, update the OS, then unpair it and repair it to be able to restore my latest backup.
     
  8. Corgirat macrumors regular

    Joined:
    Feb 19, 2016
    #8
    It seems like I’m not the only one with unpairing error message. I’m currently talking to Apple senior advisor about this and sent them analytics data file to them after they did a test on my iPhone and watch. This happens every time I tried to unpair.
     
  9. JackieInCo Suspended

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #9
    The error happens every time I unpair a watch no matter which phone/watch combo I am using. It still unpairs though so I've never worried about it. It's been happening for months.
     
  10. The Game 161 macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #10
    sometimes it says error when it does infact do it fine.
     
  11. Corgirat macrumors regular

    Joined:
    Feb 19, 2016
    #11
    I’m supposed to hear a result from the testing tomorrow. I’ll post an update. I got my s1 in November and unpairing error has been happening since the very 1st time I tried. So far at least 10 times because I was trying to figure it out why and see if I can fix it.
     

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