Apple watch won't charge and won't restart

[bahamallama]

so last night it dropped from 100% to 10% in the course of 10 minutes while driving and not using. This morning I get up and it just shows the time with a red lightning bolt to the left of it. Live in paired it, restarted my phone, tried to restart and reboot the watch by holding down the buttons for 10 seconds, 20,30 etc and nothing. It just shows the time. This thing is less than a month old and immaculately taken care of. Any ideas on how I can force a charge or restart?

d

 

[Newtons Apple]

I think you need to visit the Apple store and get it replaced.

 

[bahamallama]

That's the answer I didn't want. :-(

I'm an hour away and my father in law is in the hospital, not doing well, so no time.

Thanks for the quick reply though!

Hopefully any other ideas?

D

 

[Gav2k]

Due to the lack of a hard wired port your stuck. You could try letting it run flat completely then charging and hoping it comes back to life.

 

[bahamallama]

Yep gotta mail it in. This is my second watch too. First one was buggy as heck, probably broke too, I just returned that one. This one is over 14 days but under 30 and they won't let me return it. If I could I could just buy a new one, my local Apple Store has the same exact one. But they won't let me swap or return do I can get that one.

Not really a big fan right now. Gonna take about 2 weeks to get this back. All due to a problem on their end.

I'm still chatting with support trying to get a replacement as I was counting on this thing next week for a big event I need to attend.

D

 

[Newtons Apple]

Yep gotta mail it in. This is my second watch too. First one was buggy as heck, probably broke too, I just returned that one. This one is over 14 days but under 30 and they won't let me return it. If I could I could just buy a new one, my local Apple Store has the same exact one. But they won't let me swap or return do I can get that one.

Not really a big fan right now. Gonna take about 2 weeks to get this back. All due to a problem on their end.

I'm still chatting with support trying to get a replacement as I was counting on this thing next week for a big event I need to attend.

D

If you had Apple Care Plus they would send you a replacement overnight, sorry for your trouble. I am on my 4th AW.

 

[bahamallama]

Ok so after a lengthy chat, they had me buy AppleCare, they are sending a replacement, then I send the broken one back. To make up for the hassle they gave $100 credit! So bout +$50 overall. But honestly I'm just hoping this one lasts! I've grown fond of it over the last couple weeks.

D

 

[Newtons Apple]

Ok so after a lengthy chat, they had me buy AppleCare, they are sending a replacement, then I send the broken one back. To make up for the hassle they gave $100 credit! So bout +$50 overall. But honestly I'm just hoping this one lasts! I've grown fond of it over the last couple weeks.

D

Good for YOU! Hard to beat Apple when it comes to customer service!

 

[maliu]

Why would they make you buy AC when it's under warranty????

 

[bahamallama]

So that I wouldn't have to wait a month to get a watch back. If you don't have AppleCare you have to ship it to them, wait for them to look at it, then when they do they have to fix it, then ship it back to you. They said its normally 4-6 weeks. If it's due to them it's free other wise I foot the entire bill which is pretty steep according to their paperwork, over $200. So with AppleCare they just sent me a new one same day.

Down side the same thing happened to the new one. So this is my third watch now. They are sending me a charger now as that's most likely the issue. I guess there is no way to test the charger other than if the watch charges so the blamed the battery but it seems it's the charger. Good thing is the sent out a new charger for free and I can bring my old charger in to an Apple Store and get a free replacement cause I have AppleCare so in the end I'll have 2.

 

[Roller]

So that I wouldn't have to wait a month to get a watch back. If you don't have AppleCare you have to ship it to them, wait for them to look at it, then when they do they have to fix it, then ship it back to you. They said its normally 4-6 weeks. If it's due to them it's free other wise I foot the entire bill which is pretty steep according to their paperwork, over $200. So with AppleCare they just sent me a new one same day.

Down side the same thing happened to the new one. So this is my third watch now. They are sending me a charger now as that's most likely the issue. I guess there is no way to test the charger other than if the watch charges so the blamed the battery but it seems it's the charger. Good thing is the sent out a new charger for free and I can bring my old charger in to an Apple Store and get a free replacement cause I have AppleCare so in the end I'll have 2.

Glad you're getting it taken care of. It does sound like the charger, not the watch, is the problem.

This is the first I've heard that it takes 4-6 weeks for non-AppleCare warranty repair or replacement if you send the watch to Apple. I also don't understand why the Apple Store refused to let you swap your defective watch for a new one.

 

[bahamallama]

I couldn't make it to a store but they told me if I did they'd just mail it in as well. With AppleCare they may have given me a new one on the spot. I'm an hour plus away from a store and have too much going on to get into one till may Thursday of this week.

I will say that while I'm dealing hardware issues their customer support is great. I have to keep reminder myself I don't. Have get worked up to get a solution from them unlike most every other company. They actually want to help you.

D

 

[claudiaplepler]

so last night it dropped from 100% to 10% in the course of 10 minutes while driving and not using. This morning I get up and it just shows the time with a red lightning bolt to the left of it. Live in paired it, restarted my phone, tried to restart and reboot the watch by holding down the buttons for 10 seconds, 20,30 etc and nothing. It just shows the time. This thing is less than a month old and immaculately taken care of. Any ideas on how I can force a charge or restart?

d

Make sure you are charging your watch with an Apple charger....both parts of it. This happened to me and I actually figured it out.

 

[Otflyer]

Why would they make you buy AC when it's under warranty????

They cant make him. You can buy Apple care within 60 days of purchase. He elected to take it and wisely so. Now he has some peace of mind.