Apple Watch won't sleep or wake with arm movements

[anzio]

Hey there,

My dads Apple Watch Sport just arrived today; however, it's not going to sleep when the arm is lowered or waking up when the arm is brought in front of your face.

My Watch is extremely responsive when waking and sleeping, but my dads new watch doesn't respond at all to arm movements. The "Wake on Raise Wrist" option is turned on. I've tried unpairing and repairing several times.

Is this a hardware defect? I've got a Genius appointment tomorrow but I want to make sure this is a hardware defect. Has anyone else had this problem? Thanks!

 

[BlueMoon63]

Hey there,

My dads Apple Watch Sport just arrived today; however, it's not going to sleep when the arm is lowered or waking up when the arm is brought in front of your face.

My Watch is extremely responsive when waking and sleeping, but my dads new watch doesn't respond at all to arm movements. The "Wake on Raise Wrist" option is turned on. I've tried unpairing and repairing several times.

Is this a hardware defect? I've got a Genius appointment tomorrow but I want to make sure this is a hardware defect. Has anyone else had this problem? Thanks!

It sure sounds like it might be a defect. Hopefully that won't be the case... I know you don't want to show up at the Genius appt and have them fix it in two seconds. I doubt un-pairing and re-pairing would help since it is just the watch having the issue. I would definitely try shutting off wake on raise and then turning back on... I would definitely cold boot the watch. Maybe turn off the wake on raise wrist and cold boot and then turn it back on and see if that helps?

 

[anzio]

Thanks for the response! Interesting... When I turned the option off and cold booted it, the option was turned back on when I started the Watch. Tried it twice. The option turns back on when restarting it.

Unfortunately, the problem is still there so I'm guessing it may still be a defect.

 

[BlueMoon63]

Yea - it must be getting that setting from the Apple Watch App under General. Might want to try turning that off and back on as well... just for the sake of trying everything. Under General you will see the wrist detection and wake screen. Verify they are set like your watch and if they are, try turning off and back on.

Hoping someone else might have an obvious answer if this doesn't work.

 

[anzio]

Yup, you called it. That's what was turning the option back on. Tried setting those options and cold booting to no avail. Still won't wake up. At least I'm a bit more confident in the need for the Genius appointment.

I appreciate all the help

 

[iBlazed]

Yup, you called it. That's what was turning the option back on. Tried setting those options and cold booting to no avail. Still won't wake up. At least I'm a bit more confident in the need for the Genius appointment.

I appreciate all the help

sounds like you have a defective sensor.

 

[Newtons Apple]

Let us know what happened.

 

[anzio]

Just got home from the Genius appointment. He tried a few steps that were suggested in the forum. He said it is a defective Watch (the first he's seen himself at that!)

He set up a return to return this one to the online store, and got out a brand new Apple Watch from the store since it was within the return period.

The new Watch is sleeping and waking as intended. Now there are two happy Apple Watch users in the family. Very impressed with the service, as expected.