I have spent the last 40 minutes on Apple's web chat support to try it out. I have legitimate issue, my Apple Pro Mouse is no longer working. I have AppleCare on my iMac, and I figured this would be a simple experiment to see how well webchat works.
The rep asked me a series of questions from when the issue began to what was the program I was using before the mouse stopped working. I answered his questions, and after 40 minutes of back and forth conversation he informs me that I need to drive 80 miles to Apple's Memphis store so they can look at my mouse and decide if it needs to be repaired. I told him that distance was unacceptable and if I could send the mouse in. I also informed him with my other products, Apple has always dispatched a new part and I ship the old (broken) part back to them. He told me that unfortunately that option would not be available on this particular part.
Give me a break, I'll call AppleCare tomorrow. Apple should can their webchat support and just offer 24/7 AppleCare telephone support.
Grrr.
The rep asked me a series of questions from when the issue began to what was the program I was using before the mouse stopped working. I answered his questions, and after 40 minutes of back and forth conversation he informs me that I need to drive 80 miles to Apple's Memphis store so they can look at my mouse and decide if it needs to be repaired. I told him that distance was unacceptable and if I could send the mouse in. I also informed him with my other products, Apple has always dispatched a new part and I ship the old (broken) part back to them. He told me that unfortunately that option would not be available on this particular part.
Give me a break, I'll call AppleCare tomorrow. Apple should can their webchat support and just offer 24/7 AppleCare telephone support.
Grrr.