Apple website/app - eligibility status error - AT&T

[dcgore]

Hi all - looking for feedback on an issue i experience on the Apple website and app when checking my upgrade eligibility with AT&T. I keep getting the error below. It has been days and nothing has changed. I know i have an upgrade available with AT&T, I tried Best Buy's website for corraboration and i am able to see my upgrade on their site. Has anyone dealt with this error? It seems it is only happening to me. I would appreciate any guidance you can provide me. Thanks!

 

[dcgore]

Spoke with AT&T and nobody has an idea as what is happening. Any ideas?

 

[Italianblend]

What exactly are you trying to accomplish? Are you trying to buy a phone through the apple website? The Apple Store isn't doing subsidized purchases anymore so that might be what's up.

 

[jeffjak25]

I am having the exact same issue! Do you by chance have unified billing (wireless and another service)?

 

[dcgore]

What exactly are you trying to accomplish? Are you trying to buy a phone through the apple website? The Apple Store isn't doing subsidized purchases anymore so that might be what's up.

No, i will be doing a next installment plan. i am simply getting all my ducks in a row to pre-order the 6s. Somehow, apple servers cannot communicate with AT&T's and look up my account.

 

[dcgore]

I am having the exact same issue! Do you by chance have unified billing (wireless and another service)?

I do not. Only wireless service with AT&T.

 

[jeffjak25]

That's interesting. I wonder what the issue is since we both have this issue. Did you recently pay off a NEXT plan? When was the last time you signed up for a NEXT plan?

 

[Wreckus]

maybe wait until Thursday to check out your upgrade eligibility. Imagine that they are preparing to update their site to show the iPhone 6s & 6s+ information after the press conference tomorrow.