Apple website/app - eligibility status error - AT&T

Discussion in 'iPhone' started by dcgore, Sep 6, 2015.

  1. dcgore macrumors member

    Joined:
    Jul 21, 2011
    Location:
    New York, NY
    #1
    Hi all - looking for feedback on an issue i experience on the Apple website and app when checking my upgrade eligibility with AT&T. I keep getting the error below. It has been days and nothing has changed. I know i have an upgrade available with AT&T, I tried Best Buy's website for corraboration and i am able to see my upgrade on their site. Has anyone dealt with this error? It seems it is only happening to me. I would appreciate any guidance you can provide me. Thanks!

    Screen Shot 2015-09-06 at 7.44.41 PM.png
     
  2. dcgore thread starter macrumors member

    Joined:
    Jul 21, 2011
    Location:
    New York, NY
    #2
    Spoke with AT&T and nobody has an idea as what is happening. Any ideas?
     
  3. Italianblend macrumors 68000

    Italianblend

    Joined:
    Mar 21, 2011
    Location:
    Fatima
    #3
    What exactly are you trying to accomplish? Are you trying to buy a phone through the apple website? The Apple Store isn't doing subsidized purchases anymore so that might be what's up.
     
  4. jeffjak25 macrumors member

    jeffjak25

    Joined:
    Feb 3, 2006
    #4
    I am having the exact same issue! Do you by chance have unified billing (wireless and another service)?
     
  5. dcgore thread starter macrumors member

    Joined:
    Jul 21, 2011
    Location:
    New York, NY
    #5
    No, i will be doing a next installment plan. i am simply getting all my ducks in a row to pre-order the 6s. Somehow, apple servers cannot communicate with AT&T's and look up my account.
     
  6. dcgore thread starter macrumors member

    Joined:
    Jul 21, 2011
    Location:
    New York, NY
    #6
    I do not. Only wireless service with AT&T.
     
  7. jeffjak25 macrumors member

    jeffjak25

    Joined:
    Feb 3, 2006
    #7
    That's interesting. I wonder what the issue is since we both have this issue. Did you recently pay off a NEXT plan? When was the last time you signed up for a NEXT plan?
     
  8. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #8
    maybe wait until Thursday to check out your upgrade eligibility. Imagine that they are preparing to update their site to show the iPhone 6s & 6s+ information after the press conference tomorrow.
     

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