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All iPads Apple Website cannot find Serial Number.

BoyyFefe

BoyyFefe

macrumors newbie
Original poster
May 26, 2014
3
0
Arlington, Texas
So, I have an iPad and I'm trying to look up the serial number through https://selfsolve.apple.com/agreementWarrantyDynamic.do but I keep getting this "We're sorry, but this serial number is not valid. Please check your information and try again." Does anyone know why? It was a previous demo unit, but I have fully restored it to factory setting and I am not having any issues with it. Problem is, I have another iPad that I wish to sell, but I am scared this one may give me issues? What do you guys think? Thanks in advance!
 
It was a demo unit? Maybe that's why? Maybe demo units are special models and their serial numbers are not in Apple's support database?
 
If it was an Apple partner demo unit, those aren't retail hardware, and thus the serial won't be picked up.

Apple partner demo units have no service agreement, so if anything does go wrong, Apple won't be able to touch it (not so much won't, but they physically won't be able to process a repair for it).
 
Tyler23 said:
I think he's implying that the demo unit was stolen, as they generally are not sold legitimately.
Click to expand...

Oh ah. Well then, that explains why the OP isn't really discussing this and if it was obtained through sketchy channels, then I doubt he'll be calling Apple any time soon.
 
BoyyFefe said:
So, I have an iPad and I'm trying to look up the serial number through https://selfsolve.apple.com/agreementWarrantyDynamic.do but I keep getting this "We're sorry, but this serial number is not valid. Please check your information and try again." Does anyone know why? It was a previous demo unit, but I have fully restored it to factory setting and I am not having any issues with it. Problem is, I have another iPad that I wish to sell, but I am scared this one may give me issues? What do you guys think? Thanks in advance!
Click to expand...

Ok, so a little off the OP's subject, but I just used the link he posted to verify my coverage on my 'AppleCare replacement' rMini.
I shattered the screen in January while walking on ice and they replaced it. I didn't ask them to transfer coverage to my new device because I didn't even think about it. But a different post elseware made me wonder and I spent some time digging up details of the incident to check my coverage. I emailed it all off to AppleCare and I'm awaiting their reply. So I just now used the above link and I see that they did transfer the coverage automatically.
Pretty cool link if used for it's intended purpose.
 
Last edited by a moderator:
I don't see why calling Apple is such a bad idea. Even if it is a demo, gray market, etc., it's not like they'll come to your house and confiscate it.

The worst that can happen is they'll tell you it has no warranty.
 
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