Hey everyone! I just called apple this morning and pretty much played dumb with the signal loss. The lady on the phone was very nice heres how the conversation went.
Apple: is anything was covering the line on the bottom left of your phone?
Me: no nothing is covering it.
Apple: not even your hand while you're holding the phone?
Me: I am not sure where I position my hand on the phone.
Apple: We are finding problems when the line is covered people are losing signal and dropping calls. We found to fix this you can buy a bumper or an antenna booster online or in stores.
Me: So there's a problem with the phone, making me have to hold it in a certain way to keep a call and the only way to fix it is to spend more money to buy this thing?
Apple: Very quickly said, If you give me your current address I can send you out an antenna booster and it will ship with in 1-2 days.
Me: Absolutely, thank you but, what exactly is an antenna booster?
Apple: It wraps around the outside of the phone like a bumper. Have you seen the bumpers?
Me: Yes
Apple: It's like that.
It was pretty simple and I think mostly because I didn't call up demanding anything of them. And the way I did do it is by calling out the ridiculousness of them asking customers to pay for their flaw. I am not exactly sure what I am getting in the mail but at least its something and hopefully it will help fix the dropped calls
Has anyone else been told they will be getting an antenna booster? Does anyone even know what that is or is it just another term for their bumpers?
Apple: is anything was covering the line on the bottom left of your phone?
Me: no nothing is covering it.
Apple: not even your hand while you're holding the phone?
Me: I am not sure where I position my hand on the phone.
Apple: We are finding problems when the line is covered people are losing signal and dropping calls. We found to fix this you can buy a bumper or an antenna booster online or in stores.
Me: So there's a problem with the phone, making me have to hold it in a certain way to keep a call and the only way to fix it is to spend more money to buy this thing?
Apple: Very quickly said, If you give me your current address I can send you out an antenna booster and it will ship with in 1-2 days.
Me: Absolutely, thank you but, what exactly is an antenna booster?
Apple: It wraps around the outside of the phone like a bumper. Have you seen the bumpers?
Me: Yes
Apple: It's like that.
It was pretty simple and I think mostly because I didn't call up demanding anything of them. And the way I did do it is by calling out the ridiculousness of them asking customers to pay for their flaw. I am not exactly sure what I am getting in the mail but at least its something and hopefully it will help fix the dropped calls
Has anyone else been told they will be getting an antenna booster? Does anyone even know what that is or is it just another term for their bumpers?
