Hey everyone! I just called apple this morning and pretty much played dumb with the signal loss. The lady on the phone was very nice heres how the conversation went.
Apple: is anything was covering the line on the bottom left of your phone?
Me: no nothing is covering it.
Apple: not even your hand while you're holding the phone?
Me: I am not sure where I position my hand on the phone.
Apple: We are finding problems when the line is covered people are losing signal and dropping calls. We found to fix this you can buy a bumper or an antenna booster online or in stores.
Me: So there's a problem with the phone, making me have to hold it in a certain way to keep a call and the only way to fix it is to spend more money to buy this thing?
Apple: Very quickly said, If you give me your current address I can send you out an antenna booster and it will ship with in 1-2 days.
Me: Absolutely, thank you but, what exactly is an antenna booster?
Apple: It wraps around the outside of the phone like a bumper. Have you seen the bumpers?
Me: Yes
Apple: It's like that.
It was pretty simple and I think mostly because I didn't call up demanding anything of them. And the way I did do it is by calling out the ridiculousness of them asking customers to pay for their flaw. I am not exactly sure what I am getting in the mail but at least its something and hopefully it will help fix the dropped calls 🙂
Has anyone else been told they will be getting an antenna booster? Does anyone even know what that is or is it just another term for their bumpers?
Apple: is anything was covering the line on the bottom left of your phone?
Me: no nothing is covering it.
Apple: not even your hand while you're holding the phone?
Me: I am not sure where I position my hand on the phone.
Apple: We are finding problems when the line is covered people are losing signal and dropping calls. We found to fix this you can buy a bumper or an antenna booster online or in stores.
Me: So there's a problem with the phone, making me have to hold it in a certain way to keep a call and the only way to fix it is to spend more money to buy this thing?
Apple: Very quickly said, If you give me your current address I can send you out an antenna booster and it will ship with in 1-2 days.
Me: Absolutely, thank you but, what exactly is an antenna booster?
Apple: It wraps around the outside of the phone like a bumper. Have you seen the bumpers?
Me: Yes
Apple: It's like that.
It was pretty simple and I think mostly because I didn't call up demanding anything of them. And the way I did do it is by calling out the ridiculousness of them asking customers to pay for their flaw. I am not exactly sure what I am getting in the mail but at least its something and hopefully it will help fix the dropped calls 🙂
Has anyone else been told they will be getting an antenna booster? Does anyone even know what that is or is it just another term for their bumpers?
