Apple ID Apple won't allow me to enter my gmail address

[ghanwani]

Apple won't allow me to enter my gmail address.

I use my alumni address as my Apple ID. That is going away.

I'm trying to replace it with my gmail address but Apple won't allow me.

Based on the little research I have done, it looks like there's someone that has created an Apple ID using my gmail address. Is there a way to fix that?

Any ideas on what I can do?

 

[ghanwani]

I went to iforgot.apple.com and entered my email address.

I found that it won't allow me to reset the password because there is a phone number associated with my email address that I don't know.

If anyone has any other tips, please let me know.

 

[Bigwaff]

There is nothing you can do except use a different email address. Consider this Gmail address burned.

 

[FreakinEurekan]

If it’s an Apple Account you created some time ago and just forgot the phone number - yeah, you’re out of luck.

If that’s NOT the case, call Apple and ask to “dispute ownership” of that email. At one time, at least, Apple had a process for that… used to be, you could set up an Apple ID without “verifying” the email, and someone might fat-finger entering their email wrong and accidentally put in yours (e.g. “fred123@“ instead of “fred1234@“). That’s been fixed but I’d “guess” that the dispute system is still in place, to clean up old mistakes.

 

[ghanwani]

If it’s an Apple Account you created some time ago and just forgot the phone number - yeah, you’re out of luck.

No, this was definitely not created by me.

If that’s NOT the case, call Apple and ask to “dispute ownership” of that email. At one time, at least, Apple had a process for that… used to be, you could set up an Apple ID without “verifying” the email, and someone might fat-finger entering their email wrong and accidentally put in yours (e.g. “fred123@“ instead of “fred1234@“). That’s been fixed but I’d “guess” that the dispute system is still in place, to clean up old mistakes.

I called Apple Support and they said they can't help me. The acknowledged the existence of the other account but said they can't do anything to allow me to associate that email address with my Apple ID.