I have a line that was not eligible for an upgrade (within a week but AT&T did not let me slide this time), so I preordered an iPhone 6 full price during launch. This was also a good trial period for me as I was unsure of how the increased size would impact my experience. I used it for about a week and returned it, then confirmed with AT&T that the line has been released for full upgrade. It's been about 7 full days now, and Apple's site still says there is an existing iPhone order associated to that line and I can't purchase (with upgrade price). I've been on the phone with Apple & AT&T almost every day and they are both pointing fingers at each other. My support ticket has been escalated and /hopefully/ I can purchase an iPhone 6 soon. Has anyone else experienced this?