Apple won't replace my battery even though it's eligible

Apple won't replace my battery even though it's eligible

Why?
I mean, what was the reason they gave you?

 

Ask them to prove the previous replacement. What date did they replace it? Where's the documentation? Where's your signature, authorizing any repair on your phone?

 

If you got a replacement battery already, and paid for it, then Apple will reimburse you, so you should at least get your money refunded.
If your replacement battery is still giving you the same problems, and perhaps you got a replacement prior to good batteries appearing in the system, then I think you should still be eligible for a replacement. Apple will have records about that, along with the reasons for the replacement.
You will likely not want to let the automated system (which should rightly report that your battery has already been replaced) be the final word. If it appears that your replacement is still bad, you should CALL APPLECARE, state your case (politely) that your replacement is bad. See what Apple has to say.

 

If you got your phone about a year ago, it wouldn't be covered under the current program.

https://ssl.apple.com/support/iphone5-battery/

 

Your situation is very strange. It would be odd for Apple to have a repair record for a repair that never took place. I would say your only hope is to elevate the issue.

 

Did you buy AppleCare+? If not, your iPhone is no longer under warranty, which begins when you buy it.

 

Apple may have recorded the case, and somehow it was recorded that a battery was replaced.
Again, you will want to call AppleCare about this.
If the automated system is inaccurate (and that's not un-heard of ), then you don't have much choice if you want to find out what Apple can do now.
Call Apple, explain your side (politely) and see what they can tell you.

 

That doesn't sound fair at all! Surely they must have some record of when it went in to the store for repairs if this was true? Dates, times?
Would there not be a signature from yourself to indicate a replacement and such as it seems this may have been done out of your control before you even had the phone?

I would call them up and explain the situation. Ask for times, dates and whoever approved the replacement.

Hope this helps!

 

If you're saying your battery was part of the original group:

It's possible the battery was already replaced before you bought it. You wouldn't have any record of that.

 

But why would the battery be replaced if it has not even been purchased yet? Would this not indicate his "new phone" is a refurb?

 

Well, at least I will get a refund. Nice little £55 back!

 

Nevermind. I see now that the replacements under the program were not available before the OP bought their phone.

 

What a worthless reply. Why bother?

OP, like a previous poster said, ask them for evidence. Call Apple support over the phone and have them give you evidence, or a ticket number you can take to the store to get it replaced. File a complaint with the BBB if you need to. If your phone is indeed covered under the policy, and you really haven't had it replaced, don't let this one get away.

 

Perhaps the poster made a post and then decided to take it back and since there's no way to delete a post sometimes editing it to say pretty much nothing is the simplest way to do it.

Alternatively when using the mobile site there's no good way to subscribe to a thread without posting in it, for example, so sometimes some might end up posting something just to subscribe to the thread.

As for the topic itself, agreed, sounds like Apple needs to provide some evidence to support what their system seems to be saying.

 

There was no subject matter when I checked this thread a few times, it was totally blank. That's why I said "OK."