So this new iPhone 5 battery replacement program is in place. I got my 5 brand new from TMobile about a year ago and have never had anything replaced on it. I've had terrible issues with my battery ever since having it, and took my phone into apple about 6 months ago. They looked at my phone and said my battery was completely fine (even though you could literally watch the percentage go down by the minute since taking the phone out of the box), and would only replace my battery if I paid for it. Well I checked my phone's serial for the new program that just rolled out, and it says : *This phone is eligible for the battery replacement program *Our records show we have already replaced this phones battery So they won't replace my battery now and claimed that their records say they replaced it, when they most definitely did not. What can I do? Or am I just basically screwed?