Ok so 1 week ago I sent in my iPhone 4s for a repair. After 3 days I called apple and they said that they sent the phone back unrepaired. They said they found the inside of the phone was tampered with. I told them that I didn't do that but they said they had pictures. After calling numerous number of times trying to explain them that i didn't do it I finally gave up and today I received the iPhone and the screen of the iphone has a crack on it as well as the back also the home button does not work at all. I called them and after holding for most of the time the senior advisor told me that they did not ship the phone cracked. The guy said it could've been during shiping and that they are going to investigate it with fedex and I should know whats going to happen within 10 days. So basically my question is what do you guys think will happen will they replace my phone or just give me some BS explanation.