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Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

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macrumors bot
Original poster
Apr 12, 2001
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Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said.
The statement from Apple comes after reports emerged yesterday of multiple iPhone XR users who have O2 as a mobile provider and are unable to maintain a reliable signal.

Customers have been unable to make and receive calls and send and receive text messages, as well as get a reliable 4G internet connection for using apps on the go.

O2 has declined to say exactly how many users are affected by the issue, but said turning the phone off and on again will temporarily fix the problem.

One O2 customer told BBC News he had first noticed a network issue on December 16.

"I've had virtually no signal at all since," he said. "It may come with a weak signal for a few minutes once or twice a day then go again."

The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019.

According to the report, O2 and Apple are telling customers seeking answers on Twitter to direct message them for help.

Article Link: Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network
 
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vkd

macrumors 6502a
Sep 10, 2012
916
313
"The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019."


Confirmed:

"Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said."
 
Comment

Dwalls90

Contributor
Feb 5, 2009
5,012
3,011
Carrier update and/or 13.3.1 incoming?

I read elsewhere that Apple was letting impacted customers swap up to the iPhone 11 for free. Thats a pretty sweet deal for a less than ideal customer service scenario.
 
Comment

uller6

macrumors 6502
May 14, 2010
393
319
I think my wife’s X (ATT model used in Verizon) has similar issues in the US. Since mid December it’s been dropping signal for both data and calls at random. Restarting provides a temporary fix but the issue returns in a few hours. My 11 is unaffected - I’ll be standing next to her without any issues while her phone can’t find the tower.
 
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casjohnr

macrumors regular
Aug 31, 2007
167
27
I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3
 
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urtules

macrumors 6502
Jul 30, 2010
289
290
How do I know is the person which called me calling from O2? What is the first digits?
 
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coldsweat

macrumors 6502
Aug 18, 2009
331
274
Grimsby, UK
I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3
Had this issue with o2 during my entire 12 month contract with my iPhone X - this was a year or so ago!
 
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tech3475

macrumors 6502
May 17, 2011
311
182
Funnily enough O2 were running a fantastic deal on the XR over Black Friday.

Any reports of this affective O2 based MVNOs?
 
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Mutepointer

macrumors regular
Nov 7, 2018
244
280
All iPhones are affected not just XR, even 11 pro Max.
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Doesnt just affect XR, my iPhone 6S cant send SMS via O2 at the moment.
Indeed. I informed this to my fellow mr members yesterday and today.
 
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The Game 161

macrumors Penryn
Dec 15, 2010
24,947
13,819
UK
Weird my wife’s iPhone 11 has been fine lucky I guess if it’s more than just XR
 
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FlyingDutch

macrumors 65816
Aug 21, 2019
1,045
890
Eindhoven (NL)
I think my wife’s X (ATT model used in Verizon) has similar issues in the US. Since mid December it’s been dropping signal for both data and calls at random. Restarting provides a temporary fix but the issue returns in a few hours. My 11 is unaffected - I’ll be standing next to her without any issues while her phone can’t find the tower.
Same for my wife’s XR here in the Netherlands.
No issues for my 11 Pro and my son’s 11.
 
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fbernaus

macrumors newbie
Oct 4, 2017
10
1
Irún
although touch wood has been OK since updating to 13.3

I’ve been suffering from this issue ever since 13.1 (I am not sure if it was under that version that the problem appeared). It has improved under 13.3 but I still have the problem from time to time. I use Movistar in Spain as a carrier, which happens to be the owner of O2, is this just a coincidence?
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I’ve been suffering from this issue ever since 13.1 (I am not sure if it was under that version that the problem appeared). It has improved under 13.3 but I still have the problem from time to time. I use Movistar in Spain as a carrier, which happens to be the owner of O2, is this just a coincidence?
I forgot to mention I am an iphone Xs Max owner
 
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