Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

[MacRumors]

Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said.

The statement from Apple comes after reports emerged yesterday of multiple iPhone XR users who have O2 as a mobile provider and are unable to maintain a reliable signal.

Customers have been unable to make and receive calls and send and receive text messages, as well as get a reliable 4G internet connection for using apps on the go.

O2 has declined to say exactly how many users are affected by the issue, but said turning the phone off and on again will temporarily fix the problem.

One O2 customer told BBC News he had first noticed a network issue on December 16.

"I've had virtually no signal at all since," he said. "It may come with a weak signal for a few minutes once or twice a day then go again."

The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019.

According to the report, O2 and Apple are telling customers seeking answers on Twitter to direct message them for help.

Article Link: Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

 

[vkd]

"The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019."


Confirmed:

"Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said."

 

[Dwalls90]

Carrier update and/or 13.3.1 incoming?

I read elsewhere that Apple was letting impacted customers swap up to the iPhone 11 for free. Thats a pretty sweet deal for a less than ideal customer service scenario.

 

[uller6]

I think my wife’s X (ATT model used in Verizon) has similar issues in the US. Since mid December it’s been dropping signal for both data and calls at random. Restarting provides a temporary fix but the issue returns in a few hours. My 11 is unaffected - I’ll be standing next to her without any issues while her phone can’t find the tower.

 

[casjohnr]

I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3

 

[urtules]

How do I know is the person which called me calling from O2? What is the first digits?

 

[JemTheWire]

You cannot tell a network provider from a person’s mobile phone number.

People swap providers and port their numbers over.

 

[coldsweat]

I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3

Had this issue with o2 during my entire 12 month contract with my iPhone X - this was a year or so ago!

 

[tarasis]

Doesnt just affect XR, my iPhone 6S cant send SMS via O2 at the moment.

 

[tech3475]

Funnily enough O2 were running a fantastic deal on the XR over Black Friday.

Any reports of this affective O2 based MVNOs?

 

[Mutepointer]

All iPhones are affected not just XR, even 11 pro Max.

- - Post merged: Jan 7, 2020 - -

Doesnt just affect XR, my iPhone 6S cant send SMS via O2 at the moment.

Indeed. I informed this to my fellow mr members yesterday and today.

 

[DaveMcM76]

Any reports of this affective O2 based MVNOs?

I’m on Tesco who are an O2 MVNO but I don’t really do calls or texts to have had issues with those. Not noticed any obvious problems with 4G data while I’ve been out and about.

 

[The Game 161]

Weird my wife’s iPhone 11 has been fine lucky I guess if it’s more than just XR

 

[Apple fanboy]

I’m having issues on O2 for awhile now. Going to try EE.

 

[MyRomeo]

My XS has been useless on EE UK and WiFi since ios13, wonder if its related

 

[FlyingDutch]

I think my wife’s X (ATT model used in Verizon) has similar issues in the US. Since mid December it’s been dropping signal for both data and calls at random. Restarting provides a temporary fix but the issue returns in a few hours. My 11 is unaffected - I’ll be standing next to her without any issues while her phone can’t find the tower.

Same for my wife’s XR here in the Netherlands.
No issues for my 11 Pro and my son’s 11.

 

[Dino F]

...son's XR has also been seeing these signal loss issues lately and the only way to get it back is to reboot the phone.

 

[fbernaus]

although touch wood has been OK since updating to 13.3

I’ve been suffering from this issue ever since 13.1 (I am not sure if it was under that version that the problem appeared). It has improved under 13.3 but I still have the problem from time to time. I use Movistar in Spain as a carrier, which happens to be the owner of O2, is this just a coincidence?

- - Post merged: Jan 16, 2020 - -

I’ve been suffering from this issue ever since 13.1 (I am not sure if it was under that version that the problem appeared). It has improved under 13.3 but I still have the problem from time to time. I use Movistar in Spain as a carrier, which happens to be the owner of O2, is this just a coincidence?

I forgot to mention I am an iphone Xs Max owner