Apple Working on Fix for Spotify Kernel Panic Bug on OS X

Discussion in ' News Discussion' started by MacRumors, Feb 26, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Spotify team member Johan Lindstrom has confirmed that Apple is working on a fix for a bug that occasionally triggers a kernel panic on OS X when running the streaming music service's official Mac desktop app.

    The issue first arose in the Spotify support community in October, when a user claimed that OS X 10.9.5 was crashing after updating to Spotify version Since then, dozens of other affected users have shared kernel panic logs.

    In the meantime, the user-suggested workaround is to disable OS X's built-in system firewall under System Preferences > Security & Privacy > Firewall. The firewall is normally used to control which apps send or receive network traffic, so be aware of the potential security implications of disabling it.

    Spotify has sent the kernel panic logs to Apple and pointed them towards the support community topic, but it remains unclear when the bug will be fixed. Apple seeded the fourth beta of OS X 10.11.4 to developers for testing earlier this week, while OS X 10.12 will likely be previewed at WWDC in June.

    (Thanks, Daniel!)

    Article Link: Apple Working on Fix for Spotify Kernel Panic Bug on OS X
  2. ocyrus macrumors member

    Jun 22, 2007
  3. magicschoolbus macrumors 6502a


    May 27, 2014
    Is this related to the fact that Spotify takes FOREVER to load on my Macbook? So much so, that I almost don't even open it up on my mac. I would rather just launch it on my iPad. I have 8gigs of Ram and an i7.. so I have no idea why it takes this long.. but its unbearable and sometimes locks up my entire computer.
  4. jmh600cbr macrumors 6502a


    Feb 14, 2012
    glad to see apple cares about developers...even developers that offer the same competing service to theirs
  5. ck2875, Feb 26, 2016
    Last edited: Feb 26, 2016

    ck2875 macrumors 6502a


    Mar 25, 2009
    I mean it sounds like it's Spotify's software causing the crash. Why can't they fix their own code? I wouldn't exactly be expecting a swift response from Apple when their  Music competitor is having issues.

    Edit: I'm not saying that Apple's shouldn't fix whatever bug is on their end. Just that Spotify wasn't crashing until they changed something in their own code for Yes, Apple needs to fix their OS, but Spotify shouldn't just let their customers suffer in the interim— what's preventing them from reverting to the code that wasn't causing their user's computers to crash?
  6. jdillings macrumors 68000

    Jun 21, 2015
  7. happywaffle macrumors newbie

    Jul 22, 2002
    A perfectly-designed OS should never kernel panic at all because of malfunctioning third-party software. There are surely bugs to fix at both Apple and Spotify.

    Agreed on that last sentence, though.
  8. Trik macrumors regular

    Jan 18, 2011
    Washington, DC
    Wow... Turn off the firewall?!

    Apple needs to fix this fast, it seems a little suspicious that their biggest competitor to Apple Music has problems with their app and the fix is on Apple's end, even if it isn't shady, it has that impression and fixing it should be a priority.
  9. ValSalva macrumors 68040


    Jun 26, 2009
    Burpelson AFB
    Disable the firewall? This "workaround" really unsafe and untenable. Google is probably going to buy Spotify. Hope they don't shutter it
  10. macfacts macrumors 68020


    Oct 7, 2012
    I think it is a serious bug/exploit if a end user program can crash the OS.
  11. thisisnotmyname macrumors 65816


    Oct 22, 2014
    known but velocity indeterminate
    As much as I would like to see that I think your statement is more aspirational than practical for any OS controlling something more complicated than a micro controller (and maybe even there). Good goal, but I think OSes will continue to get more complicated (read "feature rich") faster than all prior gaps can be patched.
  12. rangen macrumors regular


    Mar 8, 2011
    a 'SWIFT' response... haha superb!
  13. AdmiralShackbar macrumors newbie


    Jun 2, 2015
  14. ck2875 macrumors 6502a


    Mar 25, 2009
    Spotify didn't have an issue until they updated their own software. Yes, Apple needs to fix whatever is causing a kernel panic, but Spotify could just roll back whatever changes they made in their own code that's causing the issue instead of throwing the blame on Apple. It's not like Apple issued a software update that broke Spotify, but rather Spotify issued an update that broke OS X. Unless Eddy Cue has the pre-cogs from Minority Report working for him, it's not like Apple can predict ways to cause future versions of Spotify to crash OS X.
  15. tuartboy macrumors 6502a


    May 10, 2005
    User space code should never be able to cause a kernel panic. If it's happening, it's the fault of the kernel space code.
  16. 69Mustang macrumors 603


    Jan 7, 2014
    In between a rock and a hard place
    I don't know how you came to that conclusion. It seems pretty clear according to the article:
    "I've been in contact with Apple and they have confirmed that this is a known bug in the current and recent versions of OS X. They are working on a fix, but I don't know when they will roll that out. The bug that is causing the kernel panic is being triggered when running Spotify simply because the Spotify app is making network requests (to stream music etc.) and there are several other apps that also cause the same kernel panic to occur."

    Did you read something somewhere else that lead you to think it's the Spotify software? Apple confirmed the bug after all.
  17. logicstudiouser macrumors 6502


    Feb 4, 2010
    It impacts convenient for Apple! :p
  18. ck2875 macrumors 6502a


    Mar 25, 2009
    Yes. What I originally quoted.

    " OS X 10.9.5 was crashing after updating to Spotify version"

    It doesn't say that Spotify was crashing after updating OS X, so it's obviously something Spotify changed in their code. (unless MR is just doing a ****** job reporting the story and has the details wrong.)
  19. things macrumors newbie

    Jan 6, 2014
    if a modern multitasking os panics as a result of something a user application does, it is always the os creator's fault
  20. nt5672 macrumors 65816

    Jun 30, 2007
    Wonder if this will fix the stalling bug in the network stack.
  21. emm386 macrumors 6502


    Feb 5, 2016
    You just KNOW there's something seriously wrong with your operating system, if...

    ...your kernel calls panic() over the use of a native application, that neither relies on system services nor on device drivers to fetch its data.

    Spotify has become a crappy application, admittedly. But this still should not happen.
  22. carrrrrlos macrumors 6502a


    Sep 19, 2010
  23. pat500000 macrumors 604


    Jun 3, 2015
    "It just works...." Yeah... Anyhow..glad they're working on it although I don't use it.
  24. theimperialdragon macrumors newbie

    Feb 5, 2016
    Happened exactly to me 2-3 days back. And it's been only a once-off issue and it's been working fine ever since.

    Attached Files:

  25. winston1236 macrumors 68000

    Dec 13, 2010
    Interesting, I might have missed it but does this affect Mavericks only? I haven't had any problems on Yosemite with this.

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