Just spoke to Apple, i know Verizon users had no option of ordering AppleCare+ through the site, so what they said to do is bring it in to any apple retail store within the first 30 days of your purchase and they will be happy to add applecare+ to your account. Anyone heard anything different?
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AppleCare+ 30 Day Window
- Thread starter yodayoda
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Sounds about right since you have 14 days to return for a full refund and 30 days to exchange a defective unit for a brand new unit.
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I believe you can add it anytime within the first year while under the standard warranty.
I believe you can add it anytime within the first year while under the standard warranty.
I called Apple about 30 minutes ago and asked if they could add to my pre-order and he said no. He also said that if I wanted it, I had to go to an Apple retail store between the 12th and 14 BEFORE I get my phone to get AppleCare+... So apparently somebody at Apple is wrong.
Could you provide the source for this? I scanned the ToS real quick and couldn't find it. Not trying to say you are wrong though. I don't understand why Apple would say we had to buy it at the same time as the phone if this is the case.
I think it's because the iPhone already comes with a 1 year warranty, thus they can allow you to go 12 months and THEN buy the apple care plan.
However, keep in mind the plan is valid from the day you bought the iphone. So there's no way around it, you're not getting that 3rd year even if you think you are.
Ya know, people should click the link above citing an AppleCare + legal document stating you can get it any time within the first 12 months.
The person I spoke with said that the stores will have the retail boxes of applecare+ available, but they won't be available until the 14th. I don't think it really matters because knowing apple I'm sure they will let you purchase it within 14 days of receiving the phone for three reasons:
1. It was their site that messed up the pre-orders for applecare+
2. You can return for full refund within 14 days so it doesn't make any sense for them to deny it to you in the store as you could easily say "What stops me from just returning this phone today and buying one here?" - They don't want to get a lot of returned iphones.
3. Apple has very good customer service and I cannot imagine them not honoring this given my experiences with them.
I know you can get AppleCare within the first 12 months, but I don't think you can get AppleCare+ within the first 12 months. It would make no sense because it also covers accidents, so while regular AppleCare covers non-accidents for a year and allows you to purchase an extended year before your initial warranty it up, I don't think AppleCare+ would since it also covers accidents. Someone could just purchase it when they have an accident and not purchase it if they don't have one.
Apple's website says Applecare+ MUST be purchased at the same time as the iPhone, and their reps say that those who bought it without have either 14 or 30 days from date of purchase depending upon who you talk to.
However, the Applecare+ terms of service state:
(x) You must purchase the Plan while your original iPhone is within Apples One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms.
http://images.apple.com/legal/applecare/docs/AppleCarePlus.pdf
Personally, I'd err on the side of caution and get it now if you're thinking about it. I've found that when dealing with a company representative about a warrantee where there are conflicting terms, they tend to take the path that's not the most consumer-friendly.
However, the Applecare+ terms of service state:
(x) You must purchase the Plan while your original iPhone is within Apples One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms.
http://images.apple.com/legal/applecare/docs/AppleCarePlus.pdf
Personally, I'd err on the side of caution and get it now if you're thinking about it. I've found that when dealing with a company representative about a warrantee where there are conflicting terms, they tend to take the path that's not the most consumer-friendly.
This! (x) You must purchase the Plan while your original iPhone is within Apples One Year Limited warranty.
Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and
terms.
Found on Page 5 (General Terms section) of the 8 page pdf file linked above.
Thanks Dwhite for forcing me to read through that
Correct...
The Applecare+ webpage states must be purchased at time of iPhone (two places). And that is clearly the intent because you can not purchase Applecare+ from the Apple Store by itself.
Looks like Apple needs to correct its' Terms and Conditions. Legally the Terms and Condition would be the binding document.
Terms & Conditions won't technically be held accountable until the actual sale of the product. So I believe the T&C will be updated by the 14th to reflect that you NEED to purchase AppleCare+ upfront with a device.
A grace period for the first batch of launch devices does sound likely though, given the problems they are having with preorders and AppleCare+ online. But moving forward, it seems obvious you need to purchase such a service upfront and wont be able to get it anytime after.
Makes sense, any accidental insurance will always make you get it upfront, to protect their bottom line. They need to make sure every product covered under such a policy was covered at the start as a new, working conditioned phone. If someone came in 6 months later and wanted to get coverage for accidental coverage, Apple would then have to assess each phone to check the condition and see if it qualifies for it. It's the same principle as health insurance and pre-exisiting conditions here in America (though thats slowly changing).
The T&C do reflect that you can purchase it within 12 months, but theyve made it pretty clear that that will not be the case moving forward.
Just curious but was anyone able to purchase AppleCare+ using the Apple Store app? I looked for it this morning when preordering my 4S but couldn't find it.
I really hope they have some option where we can add this online / over the phone as it's quite a drive (2.5 hours to my nearest Apple Store), plus I'm going to imagine that the stores are going to be quite busy next Friday.
I really hope they have some option where we can add this online / over the phone as it's quite a drive (2.5 hours to my nearest Apple Store), plus I'm going to imagine that the stores are going to be quite busy next Friday.
The way I look at it is I'm sure Apple knows you weren't able to get AppleCare+ if you pre-ordered so they will just let you buy it when you go into the store probably within the first 1 or 2 weeks. Not letting you buy it makes no sense because that's like saying, "No, I don't want your $100."
ugh that seems to be the case with a lot of people on these boards
They did botch up the AppleCare+ sales online a bit, and unfortunately customers like yourself that live far away kind of get shafted in the end. But there will be a compromise for launch devices, as stated before. It seems people are being told that people who get it at launch will have 30-day grace period to add AppleCare+, it sounds like. So you may just be able to add it sometime soon and have it shipped to your house and add it yourself (or hopefully over the phone).