Applecare and cracked screens?

Discussion in 'iPhone' started by Jedi5, Aug 18, 2014.

  1. Jedi5 macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #1
    Just dropped my 5s and shattered my screen.
    If it wasn't for the BestSkinsEver I had applied, there would probably be glass all over the place.

    The screen is just shot. It has to be repaired/replaced.
    I wish I could hold out for the 6 but it just won't work.

    So what the best plan of attack for this then?
    I use my Applecare to replace the screen?
    Will Apple just give me a new/refurb 5s altogether or just fix my screen?

    Thoughts?

    Thanks!
     
  2. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #2
    Do you have AppleCare plus? If so, dunk the phone in water before you head into the store so you can ensure yourself a replacement. Might as well get a new phone out of the deal if you're paying the same deductible ($80) anyway. If not, apple will just replace the screen which I believe is $150 if you don't have AppleCare plus.
     
  3. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #3
    Nope, I don't have AC+, just regular AC.

    Poop...

    I wonder if I should call around and see if my local mall has repair kiosks to do this. I only wanted to use AC if it was free repair or a new/refurb phone.
     
  4. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Beware of the mall kiosks as they will use substandard parts. These place are mostly scammers!
     
  5. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #5

    Thanks for the heads up!
    I'm going to sell this 5s anyway when the new iPhone is released.
    Just need something to tide me over till then.
     
  6. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #6
    Are you sure you don't have Applecare+? Apple stopped selling regular Applecare shortly after the iPhone 4s launched.

    I didn't know that you could apply vanilla AppleCare to anything newer than the iPhone 4s.
     
  7. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #7
    He has a 5s which is still under the original apple care, don't think he purchased anything.
     
  8. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #8
    They do still sell AppleCare. When I brought my broken 4S to be replaced they were swearing that I had purchased AppleCare and not AppleCare+. I did not get the replacement until I found a copy of the email receipt saying I purchased AppleCare+.
     
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    Regular AppleCare does not cover broken screens.
    You will have to pay out of pocket and they will not give you a replacement for free.
     
  10. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #10
    Didn't have my coffee this morning... :eek:
     
  11. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #11
    Nope, it's regular AC that I have.
    I've seen AC+ and I don't have that one.

    Just got back from my local mall getting my screen replaced.
    The whole LCD/glass panel had to be replaced... that's how bad
    the break was.

    $150 later.... I'll be more careful from now on!!
     
  12. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #12
    My 5S is almost a year old. Screen is cracked, but fully usable. No applecare was purchased.

    What are they going to charge me?
     
  13. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #13
    Wow. Encouraging fraud. Nice.
     
  14. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #14
    If it is damage you are going to pay something. After all, it is your fault not a defect.

    ----------

    Apple stores stopped selling it but you could buy it from Apple Care at any time up until about 2 months ago. Now even they don't sell it.
     
  15. ron7624 Contributor

    ron7624

    Joined:
    Oct 14, 2011
    Location:
    Houston, Texas area
    #15
    Same here, I dropped my phone in a parking lot. I did not have AppleCare but had ATT insurance. Apple wanted over 250 to replace I think. Att would do it for 99 but had to send my phone away... So and the little stand at the mall wanted 120. I showed them the ATT offer and asked if they would do it for 100 bucks. They said yes and 15 minutes later my iPhone 5 was back in my hand with a new screen. This was last week and they did a perfect job. The phone works as it should.
     
  16. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #16
    $149 to get an official replacement screen installed at the Apple store.
     
  17. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #17
    I paid $281 ($269 + tax) earlier this month for a screen replacement for a 5s. The store I went to was not yet doing fixes and instead replaced the entire device.
     
  18. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #18
    Promoting theft.... Must be proud of yourself :mad:
     
  19. itjw macrumors 65816

    Joined:
    Dec 20, 2011
    #19
    But everyone ELSE does it... lol

    My buddy (that represents the manager of a local Apple store) says you wouldn not believe the crazy things people do to get a replacement. Ultimately they have to play along, but I wouldn't second guess someone saying their phone just took a trip in the toilet anyway, even if I didn't believe them.

    Personally I wouldnt bother repairing it. Sell it as is. Screens being broken don't wreck the resale as long as the phone is still operable/not blacklisted, and you won't have to deal with a crappy (or expensive) repair first that you likely won't recoup the costs of anyway.

    Of course AC+ would be the best alternative, but since that's not an option I'd say do nothing and sell it as-is.
     
  20. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #20
    Oh man, that's like $130 extra.
    If the device was fine besides the screen you could have found an Apple store that does inhouse screen repairs to save yourself some money.
     
  21. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #21
    Luckily I had Squaretrade so they reimbursed me the cost of the repair a couple days later. I was still hoping they could simply fix the screen so I could save my data. I think prior to iOS 7 I was able to make a backup in iTunes on a device that previously synced with the phone when it was locked, but that didn't seem to be allowed anymore. Touch ID wasn't available since I had already turned the phone off at some point.
     
  22. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  23. thegrants82 macrumors 65816

    Joined:
    Jun 15, 2013
    Location:
    Right here
    #23

    What he said:)
     

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