Recently I have ordered two iMacs from the Apple Store for Education - on the phone. First one I cancelled after reading posts on here (ordered the base model) and then made a new order for the 3.4ghz model that comes with a better GPU as standard. After categorically asking whether it would include hardware warranty for 3 years, on both occasions they said yes but if you require a further 2 years telephone support there would be an extra cost - to which i declined. So the iMac is being delivered in a few days, I have emailed my representative (no reply yet) and seeing what went wrong. Ultimately do I need to pay for 3 years hardware warranty or not? I need to be more clear about this than he does I guess. I presume that if its inclusive of an Education order can he add it to the machine 'post-sale'?