I might be overlooking it, but can someone point me to somewhere on Apple's website that says in writing that they will replace a battery under 80% for free? I have two iPhones with AppleCare, one is at 75%, and one is at 58%. I want to see it in writing on Apple's site before I go to the Apple Store.
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AppleCare battery replacement below 80% in writing?
- Thread starter todd2000
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It only applies if you purchased AppleCare+ for the iPhone on April 10, 2015 or later.
AppleCare+ terms in U.S. for iPhone: https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
Specifically:
https://www.apple.com/batteries/service-and-recycling/
Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service for $79, plus $6.95 shipping, subject to local tax.
Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service for $79, plus $6.95 shipping, subject to local tax.
That is false.
It applies to regular applecare also and not only applecare plus and it went into effect immediately. Not only to applecare + users or after a certain date.
Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery.
https://www.macrumors.com/2015/06/29/applecare-mac-batteries-80-percent/
I believe you can install one of those battery apps to tell you the percentage and cycles and other details about your battery.
Ah right thanks, thought there may have been a built in feature or some website tool from Apple to determine it - cheers
I wrote that MacRumors article you are linking to and it applies to the Mac only.
AppleCare+ terms for iPhone on April 10, 2015 or later say 80%:
https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
AppleCare+ terms for iPhone on April 9, 2015 or earlier still say 50%:
https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen040915.html
On the site I linked it doesn't say anything that the customer has to have Applecare plus at all.
So not sure why you're looking at the Applecare plus TOS?
It states that even regular Applecare that comes free for a year with every iphone purchase now covers batteries under 80% held capacity.
https://www.apple.com/batteries/service-and-recycling/
Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service for $79, plus $6.95 shipping, subject to local tax.
So if I'm reading it correct according to the above on Apple's own batteries/service section a customer would be covered with no probs right?
I used coconut battery on my Mac. Just plug the phone in and go to the iOS tab in coconut battery.
I see it now, one page mentions 500 cycles. One page doesn't mention cycles at all. Hmmm
Ah right thanks, thought there may have been a built in feature or some website tool from Apple to determine it - cheers
Apple DOES have their own diagnostic methods at the Apple Store and it may not agree with any app the user might install. Apple will make the final choice using their methods.
Not to derail the thread, I'm looking for the the writing on Apple's battery warranty without AppleCare+ (in not every market can you buy AppleCare+ to begin with), under the standard 1-year warranty period? Where to find it?
Not sure whether one can “derail” a thread that’s been dead for 2+ years...
Regardless,
https://support.apple.com/iphone/repair/battery-power
