AppleCare battery replacement below 80% in writing?

Discussion in 'iPhone' started by todd2000, Jul 11, 2015.

  1. todd2000 macrumors 68000

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    Nov 14, 2005
    Location:
    Danville, VA
    #1
    I might be overlooking it, but can someone point me to somewhere on Apple's website that says in writing that they will replace a battery under 80% for free? I have two iPhones with AppleCare, one is at 75%, and one is at 58%. I want to see it in writing on Apple's site before I go to the Apple Store.
     
  2. Joe Rossignol Editor

    Joe Rossignol

    Staff Member

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    Toronto
    #2
    It only applies if you purchased AppleCare+ for the iPhone on April 10, 2015 or later.

    AppleCare+ terms in U.S. for iPhone: https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html

    Specifically:

     
  3. Applejuiced macrumors Westmere

    Applejuiced

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    #3
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
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    At the iPhone hacks section.
    #4

    That is false.
    It applies to regular applecare also and not only applecare plus and it went into effect immediately. Not only to applecare + users or after a certain date.


    Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery.

    http://www.macrumors.com/2015/06/29/applecare-mac-batteries-80-percent/
     
  5. Polaroid macrumors 6502a

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    Oct 1, 2013
    #5
    Umm why was my post deleted or what >.> How do you tell the percentage of battery lol have had very poor battery, even on non beta so would be helpful to know.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

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    #6
    I believe you can install one of those battery apps to tell you the percentage and cycles and other details about your battery.
     
  7. Polaroid macrumors 6502a

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    Oct 1, 2013
    #7
    Ah right thanks, thought there may have been a built in feature or some website tool from Apple to determine it - cheers :)
     
  8. Joe Rossignol Editor

    Joe Rossignol

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    #8
    I wrote that MacRumors article you are linking to and it applies to the Mac only.

    AppleCare+ terms for iPhone on April 10, 2015 or later say 80%:
    https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html

    AppleCare+ terms for iPhone on April 9, 2015 or earlier still say 50%:
    https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen040915.html
     
  9. Applejuiced macrumors Westmere

    Applejuiced

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    #9

    On the site I linked it doesn't say anything that the customer has to have Applecare plus at all.
    So not sure why you're looking at the Applecare plus TOS?

    It states that even regular Applecare that comes free for a year with every iphone purchase now covers batteries under 80% held capacity.

    https://www.apple.com/batteries/service-and-recycling/

    [​IMG]
    Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service for $79, plus $6.95 shipping, subject to local tax.

    So if I'm reading it correct according to the above on Apple's own batteries/service section a customer would be covered with no probs right?
     
  10. todd2000 thread starter macrumors 68000

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    Nov 14, 2005
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    Danville, VA
    #10
    I used coconut battery on my Mac. Just plug the phone in and go to the iOS tab in coconut battery.
     
  11. todd2000 thread starter macrumors 68000

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    Danville, VA
    #11
    I see it now, one page mentions 500 cycles. One page doesn't mention cycles at all. Hmmm
     
  12. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    Apple DOES have their own diagnostic methods at the Apple Store and it may not agree with any app the user might install. Apple will make the final choice using their methods.
     
  13. fruitninja macrumors regular

    fruitninja

    Joined:
    Apr 28, 2014
    #13
    Not to derail the thread, I'm looking for the the writing on Apple's battery warranty without AppleCare+ (in not every market can you buy AppleCare+ to begin with), under the standard 1-year warranty period? Where to find it?
     
  14. willmtaylor macrumors G3

    willmtaylor

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    A Natural State
    #14
    Not sure whether one can “derail” a thread that’s been dead for 2+ years...

    Regardless,
    https://support.apple.com/iphone/repair/battery-power

    B6C59D2A-E10D-4B72-8347-2DCBFE6253D0.jpeg
     

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