Applecare/customer relations abilities??

Discussion in 'MacBook Pro' started by thebrain74, Jul 24, 2009.

  1. thebrain74 macrumors regular

    Joined:
    Feb 25, 2006
    #1
    So I have a laptop (2.2ghz SR MBP) that has had a laundry list of problems (screen, fans, fan sensor assembly, graphics card, battery,etc)
    So I called up the customer service line and they said I could either A: wait for something else to break within the warranty period and then they will replace the machine. Or B: a $100 credit with Apple.

    I have sold the machine, but I don't want it breaking again in an inopportune time (last time the graphics card went during finals period....fuuun/sarcasm) or to have the GPU to die outside of warranty (took 1.5yrs the first time and say another 1.5 the second time and you're pretty much out of warranty).

    Is the $100 really the most they are allowed to give. I asked for Applecare and they said no because it is a contract deal and they can't do that. I thought for sure I have heard Applecare being a fairly common placating move by Apple.

    It just seems like they are trying to see how little they can get away giving me for my trouble (no surprise I guess), so I was just wondering what your guys experience was with customer relations.
     
  2. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #2
    Not to sound rude or anything but you're not entitled to anything and anything Apple gives you is solely on them to provide good customer satisfaction - so you take what you get.

    AppleCare is a no go at this point. AppleCare is only applicable for the 3 years from the date of purchase so there is no way you'll get it when it's a year past your eligibility.

    You said you sold the machine, so why are you still worried about it? Would you mind clarifying what you mean by that?
     

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