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Applecare Engineer Visit

C

covertsurfer

macrumors 6502a
Original poster
Jan 18, 2007
579
7
Hi

I was chatting to a Apple Representative via the online store and was asking about support for Macbook Pro and she said depending on the problem you experience Apple may send a engineer out to me. I have not heard of this before. Is that correct?
 
That's what I thought.

Just trying to build up a list for the boss so he'll buy me a mac but seeing as we currently buy Dell, thats another disadvantage on the list.
 
Maybe that's nitpicking, but neither company will send an "engineer" to your home. A service technician, okay, but unless you are a huge corporate customer, you won't ever see an engineer - because they will be engineering the next hardware and software generation instead of fixing a customer's problem.

For the price of AppleCare one should expect that kind of home service that Dell gives its customers for -less- money than Apple.
 
A in-home person to fix my problem is what I meant, either way Apple need to jump on board!
 
They'll fix your iMac and Mac Pro on-site if you're within the coverage area (and the problem is well documented and on-site parts can be made available). However, the MacBook, MacBook Pro and Mac mini are all sent off to an Apple Authorized Repair Center if service is requested through phone support.

I've had them come out over the course of a few years to repair all five of our iMac G5's (they all had the capacitor problem) at my family's business.

On-site doesn't require Pro Care, but does require an AppleCare Protection Plan. If you're under your limited warranty, and don't have AppleCare — they won't come out.
 
Apple Care & Macbook Pro

I recently purchased a Macbook Pro sans the Apple Care Protection Plan...every article I've read over the last year (i.e., consumer reports) has often said that protection plans are a waste of money.

My sales specialist at the Apple store tsk'd tsk'd when I said I wasn't planning to purchase the protection plan. Which of course has now put doubt in my mind.

So I ask, is it worth the extra $ to register for Apple Care?

Thanks in advance.

Andrea
 
agp13mbp said:
I recently purchased a Macbook Pro sans the Apple Care Protection Plan...every article I've read over the last year (i.e., consumer reports) has often said that protection plans are a waste of money.

My sales specialist at the Apple store tsk'd tsk'd when I said I wasn't planning to purchase the protection plan. Which of course has now put doubt in my mind.

So I ask, is it worth the extra $ to register for Apple Care?

Thanks in advance.

Andrea
Click to expand...

Yes, get it on eBay.
 
agp13mbp said:
I recently purchased a Macbook Pro sans the Apple Care Protection Plan...every article I've read over the last year (i.e., consumer reports) has often said that protection plans are a waste of money.

My sales specialist at the Apple store tsk'd tsk'd when I said I wasn't planning to purchase the protection plan. Which of course has now put doubt in my mind.

So I ask, is it worth the extra $ to register for Apple Care?

Thanks in advance.

Andrea
Click to expand...
It's been worth it for me and my wife as we've both had issues that they fixed for no charge.
 
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