Applecare Engineer Visit

Discussion in 'Buying Tips and Advice' started by covertsurfer, Mar 9, 2009.

  1. covertsurfer macrumors 6502a

    Joined:
    Jan 18, 2007
    #1
    Hi

    I was chatting to a Apple Representative via the online store and was asking about support for Macbook Pro and she said depending on the problem you experience Apple may send a engineer out to me. I have not heard of this before. Is that correct?
     
  2. Pixellated macrumors 65816

    Joined:
    Apr 1, 2008
  3. covertsurfer thread starter macrumors 6502a

    Joined:
    Jan 18, 2007
    #3
  4. Pixellated macrumors 65816

    Joined:
    Apr 1, 2008
    #4
    No, It was just a thought. Anyway, the only company with standard in home support is Dell. Apple will not get an engineer on site.
     
  5. covertsurfer thread starter macrumors 6502a

    Joined:
    Jan 18, 2007
    #5
    That's what I thought.

    Just trying to build up a list for the boss so he'll buy me a mac but seeing as we currently buy Dell, thats another disadvantage on the list.
     
  6. Pixellated macrumors 65816

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    Apr 1, 2008
    #6
    Good luck with that :rolleyes:
     
  7. covertsurfer thread starter macrumors 6502a

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    Jan 18, 2007
  8. Winni macrumors 68030

    Winni

    Joined:
    Oct 15, 2008
    Location:
    Germany.
    #8
    Maybe that's nitpicking, but neither company will send an "engineer" to your home. A service technician, okay, but unless you are a huge corporate customer, you won't ever see an engineer - because they will be engineering the next hardware and software generation instead of fixing a customer's problem.

    For the price of AppleCare one should expect that kind of home service that Dell gives its customers for -less- money than Apple.
     
  9. covertsurfer thread starter macrumors 6502a

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    Jan 18, 2007
    #9
    A in-home person to fix my problem is what I meant, either way Apple need to jump on board!
     
  10. Pixellated macrumors 65816

    Joined:
    Apr 1, 2008
    #10
    And they need to release that unicorn already! :D
     
  11. rpaloalto macrumors 6502a

    rpaloalto

    Joined:
    Sep 19, 2005
    Location:
    Palo Alto CA.
    #11
  12. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #12
    They'll fix your iMac and Mac Pro on-site if you're within the coverage area (and the problem is well documented and on-site parts can be made available). However, the MacBook, MacBook Pro and Mac mini are all sent off to an Apple Authorized Repair Center if service is requested through phone support.

    I've had them come out over the course of a few years to repair all five of our iMac G5's (they all had the capacitor problem) at my family's business.

    On-site doesn't require Pro Care, but does require an AppleCare Protection Plan. If you're under your limited warranty, and don't have AppleCare — they won't come out.
     
  13. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #13
    Damn does living within 50 miles of an Apple store count? :p
     
  14. agp13mbp macrumors newbie

    Joined:
    Mar 9, 2009
    #14
    Apple Care & Macbook Pro

    I recently purchased a Macbook Pro sans the Apple Care Protection Plan...every article I've read over the last year (i.e., consumer reports) has often said that protection plans are a waste of money.

    My sales specialist at the Apple store tsk'd tsk'd when I said I wasn't planning to purchase the protection plan. Which of course has now put doubt in my mind.

    So I ask, is it worth the extra $ to register for Apple Care?

    Thanks in advance.

    Andrea
     
  15. emt1 macrumors 65816

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    Jan 30, 2008
    Location:
    Wisconsin
    #15
    Yes, get it on eBay.
     
  16. QuarterSwede macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #16
    It's been worth it for me and my wife as we've both had issues that they fixed for no charge.
     
  17. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #17
    Yes. AppleCare just replaced my entire computer with a brand new MBP 14 days before my old warranty was up. $2000 computer for the price of AppleCare? Good deal, IMO.
     

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