"AppleCare Engineering Follow-Up - Discussion Board Post"

[ankehuber]

I received this email today, and I would usually write it off as spam but thought I'd post it here to ask first as I googled it and I couldn't find it as a spam listing, just an actual positive thing. It also seemed to come from Apple's mail servers.

If it is spam then at least this post will be googleable and will help people know that it really is.

Anyone have any ideas?

Mr X
My name is Michael and I work with a team of AppleCare Advisors who follow up on cases for Apple Engineering. Engineering requested I ask you a few questions regarding your recent iMac experience. Please let me know the best time and number to reach you using the information below. I look forward to speaking with you soon.

Sincerely,
Michael
Apple

P. S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 x 41067. I currently work Monday-Friday 10:00AM -7:00PM CST. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. If you prefer--or if you need assistance with a different issue--please contact Apple at 1-800-275-2273 or http://www.apple.com/support.

Have you tried Express Lane?

Jump start your next support call by creating a case online first. Let us know the best time to reach you, and we'll connect you to an Apple Advisor who has the answers. Put yourself in the driver's seat and check out Express Lane today!

http://expresslane.apple.com
(Available only in the United States and Canada)

 

[forty2j]

The phone # and links both check out as legit (assuming you didn't do anything to alter the links when you put them into the post).

 

[Razorhog]

I don't understand why you would think it is SPAM.

 

[forty2j]

I don't understand why you would think it is SPAM.

Well, it could have been phishing, if the links didn't actually go to the sites they purported to. If you hover over it and it looks something like apple-support.somewhere.cn/you/got/robbed then run away

Phishers are getting better at looking like real emails too. The only way to tell is to carefully check the actual URL.

 

[NMF]

Yeah but there's a damn phone number. Why even post this on MR? Just call the number and ask, lol. You can't download a keylogger by making a phone call.

 

[forty2j]

Yeah but there's a damn phone number. Why even post this on MR? Just call the number and ask, lol. You can't download a keylogger by making a phone call.

True. But a phisher could include a real phone # to make it look legit, but still spoof the URLs. It's happened.

 

[ankehuber]

Sorry, I know that the number looks legit, and so do the URLs too but you just never know. I was posting it here as I found nothing online and thought the replies I might get might help people searching in future.
Also, it was a US number and as I'm from the UK it didn't really fill me with confidence initially.

As a further note, another person I was conversing with on the official Apple Discussion Forum actually called the number and spent an hour with the engineer installing software on his machine to track all the glitches and crashes he was experience. It appears Apple don't really read those crash reports you send as he said he'd never seen the dozens this guy had sent.

Anyhoo, thanks for the reassurance, that's all I really wanted.