Hello. I woud like to tell everyone about my first AppleCare expierience. It was great. The customer represenitive was great. She helped me through step by step. (I am new to Macs.) I called about my MacBook Pro and how it was dropping airport connections. She showed me how to reinstall OSX. She walked me through it and now everything is perfect. They even talk with you when you are waiting for things. Try getting this kind of service from HP. Verdict: Apple is the greatest for customer care and products!!