Applecare - Express replacement service

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by imacken, Dec 8, 2015.

  1. imacken macrumors 65816

    Joined:
    Feb 28, 2010
    #1
    A couple of years ago, I took out the extended Applecare on one of my iPads, and I had to call them regarding an issue. At that time, there was a scheme (called something like Express replacement) where Apple would send out a replacement unit in advance of receiving the existing one back as long as you gave your credit card details.
    Does that scheme still exist? For iMacs?
     
  2. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #2
    For iOS devices, it's still a thing. For computers, I think they only do normal repairs and never do whole-unit replacements.
     
  3. imacken thread starter macrumors 65816

    Joined:
    Feb 28, 2010
  4. Tech198, Dec 10, 2015
    Last edited: Dec 10, 2015

    Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #4
    Correct : Iphone, iPad, & Apple watch

    http://www.apple.com/legal/sales-support/terms/ersiw-en/

    In some cases, I have even got a replacement Macbook pro under Express service replacement. same thing applies.. (probably because its a laptop)

    You need to say "I prefer..." that's how i approached the situation, never give Apple the option by. But if they insist only in-store, and no express replacement, then that's how it is..

    Got nothing to loose to try.
     

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