AppleCare Express?

Discussion in 'Apple, Inc and Tech Industry' started by cube, Jul 29, 2007.

?

What AppleCare level would you take?

  1. Full AppleCare

    0 vote(s)
    0.0%
  2. AppleCare Express

    1 vote(s)
    100.0%
  3. NO AppleCare

    0 vote(s)
    0.0%
  1. cube macrumors G5

    Joined:
    May 10, 2004
    #1
    Would you like a new, cheaper AppleCare option where calls are charged but repairs are free?
     
  2. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #2
    Removing phone support would not lead to a product that is much cheaper.
     
  3. cube thread starter macrumors G5

    Joined:
    May 10, 2004
  4. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #4
    I create extended warranty programs for cars. I know how features are priced into extended warranties.
     
  5. cube thread starter macrumors G5

    Joined:
    May 10, 2004
    #5
    But computers involve a lot more phone support and is not the same kind of hardware as cars.
     
  6. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #6
    I've also been involved with extended warranties for other electronics. Trust me, repairs are, by far, the biggest factor in pricing these. You might want a less expensive AppleCare but it isn't going to happen.
     
  7. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #7
    I'd argue that we actually need a more comprehensive AppleCare.

    We need, IMHO, an option for next day, or even same day, on-site service & part replacement. The lack of such a warranty is damaging Apple's progress in businesses outside of its core market.
     
  8. jane doe macrumors 6502

    Joined:
    Feb 18, 2004
    #8
    Actually, the cost of phone support is one of the biggest expenses in Applecare. The cost is just averaged over the term of the coverage. Taking out the phone support would make it a little cheaper.
     

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