AppleCare Express?

What AppleCare level would you take?

  • Full AppleCare

    Votes: 0 0.0%
  • AppleCare Express

    Votes: 1 100.0%
  • NO AppleCare

    Votes: 0 0.0%

  • Total voters
    1

cube

Suspended
Original poster
May 10, 2004
16,983
4,929
Would you like a new, cheaper AppleCare option where calls are charged but repairs are free?
 

rdowns

macrumors Penryn
Jul 11, 2003
27,400
12,410
Removing phone support would not lead to a product that is much cheaper.
 

rdowns

macrumors Penryn
Jul 11, 2003
27,400
12,410
I create extended warranty programs for cars. I know how features are priced into extended warranties.
 

cube

Suspended
Original poster
May 10, 2004
16,983
4,929
But computers involve a lot more phone support and is not the same kind of hardware as cars.
 

rdowns

macrumors Penryn
Jul 11, 2003
27,400
12,410
I've also been involved with extended warranties for other electronics. Trust me, repairs are, by far, the biggest factor in pricing these. You might want a less expensive AppleCare but it isn't going to happen.
 

miniConvert

macrumors 68040
I'd argue that we actually need a more comprehensive AppleCare.

We need, IMHO, an option for next day, or even same day, on-site service & part replacement. The lack of such a warranty is damaging Apple's progress in businesses outside of its core market.
 

jane doe

macrumors 6502
Feb 18, 2004
315
0
Actually, the cost of phone support is one of the biggest expenses in Applecare. The cost is just averaged over the term of the coverage. Taking out the phone support would make it a little cheaper.