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Applecare + for a repaired Iphone

S

scsiguru

macrumors member
Original poster
Oct 16, 2014
31
0
Long story short my daughter was carrying her 2 week old Iphone 6 in her back pocket (very dumb) and slipped on some ice...fell on her rear and bent the case and SIM card slot. The phone was in a case (not a strong case), but the damage was there. The phone would still power on and off but could not get cellular service or wifi. Anyway, I sent it in to Apple repair with the hope of a long shot free repair. Well that didn't work and now Apple wants $299 + tax for the repair, or if I don't want to pay that they would kindly "recycle" the phone. Now if the phone was close to end of contract I would say forget it, but since the Iphone 6 is just a few weeks old I gave told my daughter she would have to pay for the repair.

Just a couple of questions, does Apple actually repaira badly bent/damaged phone like this or just provide a refurb? Also, after Apple sends back the phone is it eligible for Applecare +?

I must say that my daughter has been very good with the phones she's had in the past starting with an Iphone 3Gs. This was just a dumb accident, but she still needs to learn the consequences.

Thanks for any information to my questions.
 
They will replace the phone with a new/refurb replacement, whatever is available. AppleCare+ is only available for new phones, not replacements. The warranty will be the same as the original phone.
 
Givmeabrek said:
They will replace the phone with a new/refurb replacement, whatever is available. AppleCare+ is only available for new phones, not replacements. The warranty will be the same as the original phone.
Click to expand...

Well that stinks...I hope she learns her lesson with this expensive "slip" I really don't see any other option but to get the phone replaced since it is so new. Any other suggestions?
 
Look into the insurance provided by your carrier. Although it also has a deductible, I believe it will also include theft insurance. Check with your carrier to verify.

Also, if the iPhone was purchased with a credit card, call that company and ask if they have purchase protection for accidental damage as many cards do.

As for Apple Care +, ask Apple, not us. They may allow it, they may not. You lose nothing by asking.
 
scsiguru said:
Well that stinks...I hope she learns her lesson with this expensive "slip" I really don't see any other option but to get the phone replaced since it is so new. Any other suggestions?
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If the phone is still working, apply for AC+ online. They have you download a diagnostic app. There is no detection for physical damage.

Once you have AC+ go back to the store. They will charge you $99 for an ADH (Accidental Damage and Handling) incident (you get two under AC+). Better than $299.

I make no observations or opinions on how ethical (or not) this is. I am just relating what a few other people here have done.
 
eyoungren said:
If the phone is still working, apply for AC+ online. They have you download a diagnostic app. There is no detection for physical damage.

Once you have AC+ go back to the store. They will charge you $99 for an ADH (Accidental Damage and Handling) incident (you get two under AC+). Better than $299.

I make no observations or opinions on how ethical (or not) this is. I am just relating what a few other people here have done.
Click to expand...

Thanks for the suggestions, but the phone doesn't work.
 
scsiguru said:
Thanks for the suggestions, but the phone doesn't work.
Click to expand...
Ahhh, then you're out of luck. Very sorry.

P.S. As mentioned, the new phone will be either new or refurb. However, the refurbs are just as good as new so there should be no worries or concerns.
 
scsiguru said:
Thanks for the suggestions, but the phone doesn't work.
Click to expand...


I got an IPhone 6 that was a little bent out of the box. I had it replaced with the white box replacement unit. On the ticket it was treated as a repair/replacement. My phone was only 2 days old. I was able to get Applecare+ for my replacement phone without a problem. I just called Applecare on the phone and they set me up. I would just call Applecare and tell them you want Applecare on the phone. The originally warranty conditions apply to the replacement, which I believe also includes the same eligibility window for Applecare+.
 
I wouldn't say that was dumb; she could have been carrying it in her side pocket, and fallen onto her side. This happened to me, but thankfully it was back when I had a Treo 650 and the phone was undamaged. I bet an iPhone 6 would have been totaled by that fall; I had a phone-shaped red mark on my leg for a couple days!

Either way, be glad she's okay; falling backwards like that can sometimes cause broken bones and even paralyzing injuries. $299 for a new phone is nothing compared to that! (also did the replacement cost go up? I seem to remember $199 for my iPhone 5 back in the day)

scsiguru said:
Long story short my daughter was carrying her 2 week old Iphone 6 in her back pocket (very dumb) and slipped on some ice...fell on her rear and bent the case and SIM card slot.
Click to expand...
 
I'm confused, I thought you had 30 days to add AppleCare +. I'm not saying try to buy AppleCare + on the broken iPhone 6, I AM saying if it was 2 weeks old.. Shouldn't you be able to Add AppleCare + on the replacement phone? Apple has always been really helpful, call and ask them now. Explain what happened and how you would like to add AppleCare + on the replacement phone. I'm like 99% sure they will let you add it. Your only mistake is if you don't ask. Lol let us know how it goes, I'd really like to know. Good luck.. Glad your daughter is ok.
 
Did you purchase it using an Amex card (or equivalent) that offers a 90-day accidental damage protection? If so, file a claim.

If not, that was a dumb accident and you need to learn the consequences. (Sorry, but it's only fair that you get a taste of your own medicine.)
 
Thanks everyone for your suggestions and comments. I purchased the phone using my Discover card and lo and behold they offer accidental damage. Spoke with a nice CSR this afternoon to get the ball rolling and I'm hoping I can get this covered through them. I don't see how I can be denied since I'm still w/in the window to submit a claim and I have all the documentation. We'll see if Discover comes through for me.

https://www.discover.com/credit-cards/member-benefits/purchase-protection.html
 
I second checking with your credit card company. Most Visa, MC and AmEx offer damage coverage in one way or another - if you get lucky.

JayLenochiniMac said:
that was a dumb accident and you need to learn the consequences. (Sorry, but it's only fair that you get a taste of your own medicine.)
Click to expand...

+1 :)
 
Thanks to everyone who suggested I check with my CC company. I made the purchase with my Discover card and they do offer Accident/Theft protection w/in 45 days of purchase. I initiated the claim and it was smooth and painless. I rec'd final confirmation that my reimbursement check should arrive in 7-10 business days, unless they require additional documentation. I should get my $320 reimbursement check soon!!

One additional question. I may try and purchase the Applecare+ on the phone they send back. I know Apple will run a remote diagnostic check. The question I have is that my daughter goes to a college that's 4 hours away. If I put my SIM card in the phone they send back can they still run the diagnostics?
 
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scsiguru said:
Thanks to everyone who suggested I check with my CC company. I made the purchase with my Discover card and they do offer Accident/Theft protection w/in 45 days of purchase. I initiated the claim and it was smooth and painless. I rec'd final confirmation that my reimbursement check should be arrived in 7-10 business days, unless they require additional documentation. I should get my $320 reimbursement check soon!!

One additional question. I may try and purchase the Applecare+ on the phone they send back. I know Apple will run a remote diagnostic check. The question I have is that my daughter goes to a college that's 4 hours away. If I put my SIM card in the phone they send back can they still run the diagnostics?
Click to expand...

Yes most certainly they can. They will send you a link via email and thats how you can trigger the diagnostics process, oh and yes you can type in the URL and quote your case number manually too should you happen to not have the email access.

Although I believe if you get lucky they may not even require to run a diagnostics test if they know the phone just arrived. I say if they have not sent the phone yet why don't you get in touch with Apple and say that you wanna opt for AC+? That may save you from all this.
 
iThingsGurl said:
Yes most certainly they can. They will send you a link via email and thats how you can trigger the diagnostics process, oh and yes you can type in the URL and quote your case number manually too should you happen to not have the email access.

Although I believe if you get lucky they may not even require to run a diagnostics test if they know the phone just arrived. I say if they have not sent the phone yet why don't you get in touch with Apple and say that you wanna opt for AC+? That may save you from all this.
Click to expand...

Thanks for the information. My replacement phone was shipped today so I guess I'll have to wait until it arrives (probably tomorrow) before trying to get Applecare+ on it.
 
scsiguru said:
Thanks for the information. My replacement phone was shipped today so I guess I'll have to wait until it arrives (probably tomorrow) before trying to get Applecare+ on it.
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All the best. Later, you can use this link to verify AppleCare+ activation status and also to check your coverage span.
 
Givmeabrek said:
They will replace the phone with a new/refurb replacement, whatever is available. AppleCare+ is only available for new phones, not replacements. The warranty will be the same as the original phone.
Click to expand...

Actually my experience is the opposite. A relative of mine dropped their iPad (someone bumped into them) and broke the glass. This relative is in their 70s, so I offered to take it to Apple for an out of warranty replacement. After buying the replacement I asked the genius if I could add AppleCare+ to the replacement and they said no problem. They took the replacement iPad out of the box, I verified it was working, and then they added AppleCare+ right there on the spot. Maybe it was because the replacement was done in the store and not by mail and it was an iPad, but they let me add AppleCare+ to the replacement without an issue.
 
If you take the replacement to the Apple Store to get Applecare + added they will not do it. I know, I went through this when I got my 6+ replaced. I then called Applecare and got it added. Whole process on the phone took 10 minutes or so.
 
Bobioden said:
If you take the replacement to the Apple Store to get Applecare + added they will not do it. I know, I went through this when I got my 6+ replaced. I then called Applecare and got it added. Whole process on the phone took 10 minutes or so.
Click to expand...

Agreed! Several of my friends have experienced this. Apple's telephone support is exceptional by the way.
 
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