AppleCare for custom laptops Question.

[azharc]

I'm about to get a custom Macbook Pro soon, and with refreshes just around the corner end-September (sorry, don't want to wait a month) - with quite a few hardware problems occurring here and there to people - what happens if my new custom Macbook Pro konks? If something needs replacing or servicing... suppose the whole system needs replacing? Due to the new MBPs my custom-MBP won't be in production anymore, what happens then? Do I get a new revised MBP *if* something goes wrong? Or will they act strange and offer me a refund? (highly inconvenient)

(I would call Apple and ask myself but international calling ain't good)

Thanks guys. Just curious.

 

[benmrii]

The difference between service for a customized MBPro and a non-customized MBPro is very small. All repairs can be processed or completed either through the store or phone.

The only difference would be if it needs to be returned. Because it isn't a product that Apple Stores sell you would have to return it through the website/phone support, but you certainly still can. That applies also to the off-chance that computer is replaced instead of repaired at some point during its life.

 

[tri3limited]

From my experience they just so happen to be able to replace the bits inside.

No chance of an upgrade i'm afraid!!

 

[noodle654]

I have a question...if you buy a customized and Apple wants to give you a new computer in 2 years while your under warranty and spend the extra money for stuff, will they give you a new computer with price values that match your paid price?

 

[benmrii]

From my experience they just so happen to be able to replace the bits inside.

Exactly... repairs can take place on any possible supported configuration of the portables. That's why, no matter what, you can have it repaired. An issue would only come about if you were needing to return/replace a configured model.

I have a question...if you buy a customized and Apple wants to give you a new computer in 2 years while your under warranty and spend the extra money for stuff, will they give you a new computer with price values that match your paid price?

Yes, they take that into account. Basically you'll get the equivalent of what you originally purchased with what is available at that time.

For example, if what you configured was adding a larger HDD and maxing the RAM on the lower end MBPro you would receive the lower end MBPro with the largest HDD and maxed RAM, also including any upgrades that occurred with the introduction of the new line.

 

[azharc]

Man you guys are really fast got a reply really quickly - thanks a lot

On a side note - I haven't seen many people having problems with Hi-Res displays (like striping issues) - could it be true that the display is less susceptible to the problem?

 

[benmrii]

Man you guys are really fast got a reply really quickly - thanks a lot

On a side note - I haven't seen many people having problems with Hi-Res displays (like striping issues) - could it be true that the display is less susceptible to the problem?

Problems like that are usually worked out of production fairly well. Once Apple knows what's going on they'll make adjustments, so more than likely that is the case.

But rest assured, even more so, Apple is very good at taking care of such issues via repair. If you get the problem they'll fix it.

 

[noodle654]

Yes, they take that into account. Basically you'll get the equivalent of what you originally purchased with what is available at that time.

For example, if what you configured was adding a larger HDD and maxing the RAM on the lower end MBPro you would receive the lower end MBPro with the largest HDD and maxed RAM, also including any upgrades that occurred with the introduction of the new line.

Gotcha...thanks for that. Then when Apple replaced my iBook G4 last summer, they should have given me the RAM and HD upgrade for what I paid...oh well...doesnt matter, I have a MBP now

 

[alphaod]

Man you guys are really fast got a reply really quickly - thanks a lot

On a side note - I haven't seen many people having problems with Hi-Res displays (like striping issues) - could it be true that the display is less susceptible to the problem?

Well if anything, the CCFL will never stripe, but the HR LED might, but I don't have that issue, and I don't think you have anything to worry about.

Also if Apple were to ever replace anything, they will never give you a refund--they might give you a new computer with same or better specs.

 

[azharc]

Well if anything, the CCFL will never stripe, but the HR LED might, but I don't have that issue, and I don't think you have anything to worry about.

Also if Apple were to ever replace anything, they will never give you a refund--they might give you a new computer with same or better specs.

Good to know, thanks alphaod