Applecare/Geniusbar Coverage

[althorne]

Hey,

I've had my MBP for about 4 months. I bought the extortionate (£300) applecare for MBP, and my laptop has suffered a disfigurement. No hardware is damaged, only the casing. But now the computer will not shut.

My question is this -

Am I covered? Either through the Geniusbar (Where a charge will probably apply) or through the warranty.

Cheers

 

[joekix]

how did it get damaged? if it was your fault, they probably won't cover it.

 

[MacBookJoePro]

Depends on what kind of damaged there is and how it happened. Pretty much apple will not cover physical damage or accidental damage. How did it happen? We like stories here on macrumors.

-JoE

 

[althorne]

i'm not sure how it happened to be honest. It could have been me, but it may not have been.

So just tell me,

what did I pay £300 for? In the most unabridged way possible, what do they cover? Because, other insurances for £10 a month cover accidental damage etc.

Cheers

 

[MacBookJoePro]

i'm not sure how it happened to be honest. It could have been me, but it may not have been.

So just tell me,

what did I pay £300 for? In the most unabridged way possible, what do they cover? Because, other insurances for £10 a month cover accidental damage etc.

Cheers

Here is the basics for AppleCare.

What it says pretty much is that it extends the 1 year warranty to 3 years. It covers any physical hardware defects that may malfunction under normal use the product. This includes logic board, screen, HDD.. etc.. What it doesn't cover is physical damage or damaged done intentionally or accidentally. No cracked screens, no dents or dings. If your not entirely sure what happened just take it to or call an apple store and ask them if they can cover it. Who knows, maybe they'll fix it.

-JoE