Applecare+ Great Experience While Traveling Abroad

Discussion in 'iPhone' started by Tibits, Jun 11, 2016.

  1. Tibits macrumors regular

    Joined:
    Feb 23, 2011
    #1
    I had a great Customer Service experience with Applecare+ on my iPhone 6S (Verizon) last week. While in Barcelona I had my phone in one pocket and my room key in the other. I tossed my phone on a table and went for a swim. When I got out of the pool 30 min later I saw my room key where I (thought) the phone was. Sure enough my phone had been on the full swim with me. No change of drying that bad boy out and I was panicked about the thought of the next 5 days unplugged while negotiating a foreign city (though it probably would have had it's unanticipated benefits).

    Fortunately there was an Apple store a few blocks from my hotel on Passeig de Gracia. I walked in there at 7p with no appointment and limited Spanish language skills. I told the greeter my issue and the further catch that I had to be somewhere by 8p. They got me with an advisor immediately and my phone was replaced and I was on my way out the door by 7:30p. It would have been even sooner, but the SIM took a bit longer than usual to activate. I had basic functionality that evening and after hooking up to wifi at my hotel the phone was fully restored from a backup by the morning. There were no functionality issues abroad or since returning to the US.

    The cherry on top? My advisor explained that wither they don't have Applecare+ in Spain or it is different in their system. The end result was that I was e-mailed a receipt that reflected REPAR TARIFA PLANA IPHONE 6/6S, RETAIL - Cantidad Pendiente € 0,00. There was no charge for the Applecare+ replacement! I guess Spain is the place to swim with your phone if you must.
     
  2. Paco II macrumors 65816

    Joined:
    Sep 13, 2009
  3. Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal
    #3
    That's cool! I wonder if you have even been "charged" one of your two AC+ replacements.
     
  4. HEK macrumors 68030

    HEK

    Joined:
    Sep 24, 2013
    #4
    Try that one with a competitor's phone. This is the kind of customer service that keeps me coming back to Apple every year, for every device. I always get AppleCare+ for every iPhone and iPad. Never had to use it, but when company supports it's users like this, I support the company. I would send an email to Tim Cook thanking the Spanish Apple Store and Apple for the super customer service.
     
  5. Tibits thread starter macrumors regular

    Joined:
    Feb 23, 2011
    #5
    Replacement model is A1688, same as the one I drowned.

    They were able to see my phone's history in the system and therefore I believe it did utilize one of my two full replacements. They just were not able to charge me for some reason. No complaints on my end.

    Yes, sending a note to Apple is a good idea. One thing is for sure, they have an Applecare+ customer for life.
     

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