I had a great Customer Service experience with Applecare+ on my iPhone 6S (Verizon) last week. While in Barcelona I had my phone in one pocket and my room key in the other. I tossed my phone on a table and went for a swim. When I got out of the pool 30 min later I saw my room key where I (thought) the phone was. Sure enough my phone had been on the full swim with me. No change of drying that bad boy out and I was panicked about the thought of the next 5 days unplugged while negotiating a foreign city (though it probably would have had it's unanticipated benefits).
Fortunately there was an Apple store a few blocks from my hotel on Passeig de Gracia. I walked in there at 7p with no appointment and limited Spanish language skills. I told the greeter my issue and the further catch that I had to be somewhere by 8p. They got me with an advisor immediately and my phone was replaced and I was on my way out the door by 7:30p. It would have been even sooner, but the SIM took a bit longer than usual to activate. I had basic functionality that evening and after hooking up to wifi at my hotel the phone was fully restored from a backup by the morning. There were no functionality issues abroad or since returning to the US.
The cherry on top? My advisor explained that wither they don't have Applecare+ in Spain or it is different in their system. The end result was that I was e-mailed a receipt that reflected REPAR TARIFA PLANA IPHONE 6/6S, RETAIL - Cantidad Pendiente € 0,00. There was no charge for the Applecare+ replacement! I guess Spain is the place to swim with your phone if you must.
Fortunately there was an Apple store a few blocks from my hotel on Passeig de Gracia. I walked in there at 7p with no appointment and limited Spanish language skills. I told the greeter my issue and the further catch that I had to be somewhere by 8p. They got me with an advisor immediately and my phone was replaced and I was on my way out the door by 7:30p. It would have been even sooner, but the SIM took a bit longer than usual to activate. I had basic functionality that evening and after hooking up to wifi at my hotel the phone was fully restored from a backup by the morning. There were no functionality issues abroad or since returning to the US.
The cherry on top? My advisor explained that wither they don't have Applecare+ in Spain or it is different in their system. The end result was that I was e-mailed a receipt that reflected REPAR TARIFA PLANA IPHONE 6/6S, RETAIL - Cantidad Pendiente € 0,00. There was no charge for the Applecare+ replacement! I guess Spain is the place to swim with your phone if you must.
