Hello All, I am writing this to offer all a word of advice about Applecare, and a question about Apple's policy. Practically the story goes that I own a 2011 iMac 27 inch fully-loaded and customized at the time, bought brand new with Apple care for about 3500 dollars. About a few months ago, I saw a report on Macrumors about a graphics card recall (A report I am very glad I read), and then a few weeks later noticed my machine having some graphical glitches. It then got progressively worse, to a point where the entire screen wouldnt stop flashing, so I brought it into the apple store at a mall near me. I called the Genius bar before hand, and they never let me know about the policy in which theyll carry the computer in for you. So I parked the car and had to lug a 50 pound machine to the other side and multiple story's upwards of an incredibly large mall. I got into the mall and had my Genius appointment, somehow the computer fixed its appearance just in time for the appointment. I told them it was broken very badly, and just the restart delayed the issue from reappearing. They ran every diagnostic test and firmly said it was not the graphics card. They then had me buy a 100 dollar hard drive because they said just in case the memory was lost, and I had to, not wanting the computer's memory to be lost. (Bear in mind the machine has an ssd and Hdd and the files were doubles on each I deemed it unlikely). So they took it in and I left I told them it was and there was a recall on the exact card on the computer model I own, and he said no there is not. They then took it in for further testing, kept the computer for 3 weeks doing repairs and returned it declaring the computer fixed. I brought it home eager to use the computer after a month of troubles and found that about 20 minutes after starting it up the issue came back exactly as before. The apple 'Geniuses' had not only replaced the hard drive (not the SSD thankfully), but also the main logic board, and several other components, but not the GPU. I then brought the computer to a different mall a few weeks later (I am very busy), where another Genius told me that there was no recall and insisted the computer was fine. I listened to the gentlemen and took the computer out, proceeding to write up my final reports (I am a student) and do hours upon hours of work on the machine. However, Alas, the computer shut down one day, and every time I proceeded to start it up it was a blank white screen, with not a single start up procedure or safety-mode able to help. And no way to access my files. (T upon launch and firewire did not work). I then called apple Corporate and they proceeded to tell me there was no recall and that the computer should not be having the issues it is having, and possibly due to damage by myself. Finally, a few days ago (this started in february) I was finally able to visit the Apple store one last time, finally a real Genius who should be representing Apple was helping me. Within 5 minutes he identified a graphics card recall (just as I had said), and indicated that the machine only needed its graphic's card replaced. He prioritized the repair and got it back to me the next morning completely fixed. Really a great guy. Now I dont know what to do. Customer service is offering to pay for the apple care plus 100 dollars, however they say that apple care only cost me 170 dollars. I'm pretty sure when I bought the machine Apple care was 300, and it has since come down (can someone clarify this for me). Moreso I dont think its fair as they made my computer unusable for 3 months, wiped my harddrive, forced me to buy an external harddrive, wasted my time and money for parking and the effort it took to visit the apple store 3 times. Is it true that apple customer service has a policy to not give more than a 300 dollar credit? I find this unfair as it would force me to make another purchase at apple in which they are already making huge profit margins on, not to mention that I think i should be compensated more than the cost of apple Care. And did apple care cost more than 170$ in 2011? Moral of the story, if you have a Genius who won't believe you and you are sure of a recall or issue, call over the manager and insist that you are right. Its unfortunate you have to be the one to diagnose the issue, but it will save you a lot of time effort and money. Thanks for the help.